HostVenom & WinterNode - MC.LON5 Connectivity Issues – Incident details

MC.LON5 Connectivity Issues

Resolved
Degraded performance
Started 2 days agoLasted about 9 hours

Affected

WinterNode

Degraded performance from 7:00 AM to 4:13 PM

London Game Servers

Degraded performance from 7:00 AM to 4:13 PM

mc.lon5.winternode.com

Degraded performance from 7:00 AM to 4:13 PM

Updates
  • Resolved
    Resolved

    Network connectivity within the node has been restored and no further issues has been reported.

    Service provider has stated they've made adjustments to their core backbone network, alongside changes to their DDoS mitigation software to prevent issues from occurring again.

    Marking as Resolved.

  • Update
    Update

    Our upstream datacenter provider is currently experiencing a network outage affecting our UK location. This event is outside of our direct control, and their engineering team is actively working to mitigate and resolve the issue.

    Impact
    Customers may experience intermittent connectivity or unstable network performance when accessing services hosted on MC.LON5. Game servers will remain powered on and online but may be temporarily unreachable during network instability.

    Current Status
    The provider has reported intermittent recovery as mitigation efforts progress. However, connectivity remains unreliable at this time. We will continue monitoring the situation closely and provide updates as more information becomes available.

    Next Update
    Updates will be posted here as soon as we receive additional information from our upstream provider.

  • Identified
    Identified

    An automated alert has been triggered by our monitoring system and our team has been notified. We are currently investigating this incident.