HostVenom & WinterNode - Chicago DC - Network Issue – Incident details

All systems operational

Chicago DC - Network Issue

Resolved
Degraded performance
Started 2 months agoLasted about 1 hour

Affected

HostVenom

Degraded performance from 2:50 AM to 2:55 AM, Operational from 2:55 AM to 3:53 AM

Billing Area

Degraded performance from 2:50 AM to 2:55 AM, Operational from 2:55 AM to 3:53 AM

Dedicated/VPS Control Panel

Degraded performance from 2:50 AM to 2:55 AM, Operational from 2:55 AM to 3:53 AM

Dedicated Servers

Degraded performance from 2:50 AM to 2:55 AM, Operational from 2:55 AM to 3:53 AM

Colocation

Degraded performance from 2:50 AM to 2:55 AM, Operational from 2:55 AM to 3:53 AM

WinterNode

Degraded performance from 2:50 AM to 2:55 AM, Operational from 2:50 AM to 3:53 AM

Updates
  • Resolved
    Resolved

    An upstream routing misconfiguration was identified and has been resolved. All affected services are fully operational and stable.

    This incident is now considered resolved. If you experience any further issues, please contact our support team at https://winternode.com/support .

  • Monitoring
    Monitoring

    Our uptime monitors are now reporting all affected services as online again. This appears to have only been a network outage and no machines were restarted.

    We will continue to monitor and work with the data center to determine the reason for this outage.

    If you are still experiencing issues, please reach out to our support team via https://winternode.com/support .

  • Investigating
    Investigating

    Our automated monitoring has detected a problem related to WinterNode.com & HostVenom.com services at our Chicago Data Center and are actively investigating.

    More details to follow.