Our team has successfully restored all servers to the latest available backup, which was taken on April 16, 2023, at 4 AM Central Time. However, please note that any servers or data that were created after this time cannot be restored, as the server failure occurred before the backup was taken on April 17, 2023.
We would like to remind our clients that according to our Server Backups article, MySQL databases are not backed up and therefore, unfortunately, they are irrecoverable. We apologize for any inconvenience this may cause.
Thank you for your patience and understanding throughout this incident.
