HostVenom & WinterNode - MC.SYD2 Unavailable – Incident details

This incident has been resolved with no further alerts triggered.

We have received the following RFO by our Service Provider:

The intervention has been completed.

This operation was closed at 2025-07-10 16:22:16 AEST (UTC +10:00)

Here are the details of this operation:

Network Device Check

Date 2025-07-10 15:55:49 AEST (UTC +10:00), Network Device Check:

There was preventative electrical maintenance at SYD2 today.

The top of rack switch lost power briefly while it was swapped to the alternate source.

The server hardware did not lose power during the maintenance.

The server's network connection is back up and ping is good.

Server did not lose power during maintenance.

An automated ticket has been opened by our service provider at 10.07.2025 01:54:31 (possibly Eastern Time).

Our automated monitoring system is now reporting SYD2 as accessible again. We will continue to monitor for any further issues. From our observations, we believe this might be a network related issue, as all game servers appear to have remained only during this incident.