HostVenom & WinterNode - Partial Chicago Servers Unavailable [Machine] – Incident details

All systems operational

Partial Chicago Servers Unavailable [Machine]

Resolved
Major outage
Started 10 months agoLasted 37 minutes

Affected

WinterNode

Major outage from 3:35 PM to 3:43 PM, Operational from 3:43 PM to 4:11 PM

Chicago Game Servers

Major outage from 3:35 PM to 3:43 PM, Operational from 3:43 PM to 4:11 PM

gs103.chi.winternode.com

Major outage from 3:35 PM to 3:43 PM, Operational from 3:43 PM to 4:11 PM

gs107.chi.winternode.com

Major outage from 3:35 PM to 3:43 PM, Operational from 3:43 PM to 4:11 PM

gs113.chi.winternode.com

Major outage from 3:35 PM to 3:43 PM, Operational from 3:43 PM to 4:11 PM

gs111.chi.winternode.com

Major outage from 3:35 PM to 3:43 PM, Operational from 3:43 PM to 4:11 PM

Updates
  • Resolved
    UTC
    Resolved

    All services are currently online. We’ve traced the incident to the rack’s power distribution unit (PDU). We’ll perform emergency maintenance on the morning of October 30, 2025 (ET) to replace the PDU. A separate event will be opened to track this maintenance later today.

  • Identified
    UTC
    Identified

    We have identified the servers were down due to a potential power restart relating to the nodes. Nodes are being back up and coming online.

    We are continuing to work on a fix for this incident.

  • Investigating
    UTC
    Investigating

    An automated alert has been triggered by our monitoring system and our team has been notified. We are currently investigating this incident.