HostVenom & WinterNode - Monitoring Network Performance - Chicago Data Center – Incident details

All systems operational

Monitoring Network Performance - Chicago Data Center

Resolved
Operational
Started 6 days agoLasted 2 days

Affected

HostVenom

Degraded performance from 6:50 PM to 2:13 PM

Billing Area

Degraded performance from 6:50 PM to 2:13 PM

Dedicated/VPS Control Panel

Degraded performance from 6:50 PM to 2:13 PM

Dedicated Servers

Degraded performance from 6:50 PM to 2:13 PM

Colocation

Degraded performance from 6:50 PM to 2:13 PM

WinterNode

Degraded performance from 6:50 PM to 2:13 PM

Updates
  • Resolved
    Resolved

    Our team is continuing to monitor the situation in our Chicago data center following Tuesday's DDoS activity. There are no significant changes to report at this time, and services are currently stable. We'll release an update if anything significant changes.

  • Update
    Update

    Our team is continuing to monitor the situation in our Chicago data center following yesterday's DDoS activity. There are no significant changes to report at this time, and services are currently stable.

  • Update
    Update

    Good morning from the United States. Our team is continuing to monitor the situation in our Chicago data center following yesterday's DDoS activity. There are no significant changes to report at this time, and services are currently stable. We will continue to watch closely, and you can expect another general update in approximately 6 hours, sooner if anything significant changes. Thank you for your continued patience.

  • Monitoring
    Monitoring

    Mitigations are taking effect and we're seeing service stability return bit by bit. Things are trending in the right direction, but we're not giving the all-clear yet. Our team is still actively working on the issue and monitoring closely. We'll post another update as soon as possible. Thank you for your patience.

  • Identified
    Identified

    We're aware of the ongoing connectivity issues on our Chicago network caused by a DDoS attack this afternoon. We know disruptions like this are difficult and we're sorry. Our team is actively bringing additional mitigation capacity online.

  • Update
    Update

    We are actively working to mitigate the attack and bring the network back up.

  • Investigating
    Investigating

    We have received more reports of network traffic over the issue and believe is an DDoS attack. We will continue working on resolving the issue.

    We apologize for any inconvenience this is causing.

  • Monitoring
    Monitoring

    The servers at Chicago Data Centers should be accessible again. We will continue to monitor the situation for any updates.

  • Investigating
    Investigating

    Our automated monitoring has detected an issue affecting game servers, VPS and dedicated servers at Chicago Data Center. We have ticketed our service provider for more information.

    More details will be shared as they become available.