HostVenom & WinterNode - Notice history

All systems operational

Notice history

Sep 2023

CHI Services were temporarily Unavailable
  • Resolved
    Resolved

    We experienced another small blip around 11:14PM PT for a few minutes, but did not result in another major outage of our CHI services.

    A daemon restart was required and fulfilled for all CHI nodes around 9:50PM PT to re-establish connectivity with our Panel.

    Follow-ups have been scheduled for the morning, we'll be marking this incident as resolved for now and release a Reason For Outage if available.

    If you are experiencing any lingering issues, please reach out to our Support Team on Discord.

  • Monitoring
    Monitoring

    At 9:13PM PT we received automated alerts regarding a problem related to WinterNode.com services.

    At 9:22 PM PT affected services returned to normal operational status, our team will be monitoring to escalate further if necessary.

Aug 2023

Majority of CHI Nodes Unavailable
  • Resolved
    Resolved

    No further issues have been reported from any of the affected nodes.

    This incident was caused by a PDU failure which resulted in the loss of power for the 14 affected nodes.

    We were unable to bring MC.CHI8 up with the rest of the nodes due to a drive failure. We immediately began our restoration process, rolling back game server files to our 2pm Central Time backup. We are happy to report MC.CHI8 is back in service. Please note, at this time MySQL Databases are still not backed up, therefore, data stored in the MC.CHI8 database was lost.

    If you require any further assistance, our Support Team in Discord will be more than happy to help you.

  • Monitoring
    Monitoring

    All affected nodes except MC.CHI8 are online again according to our monitoring software. Clients will need to manually power on their server again.

    We'll be monitoring over the hour and will continue to actively work on restoring access to MC.CHI8.

    Please reach out to our Support Team on Discord if you need any assistance.

  • Update
    Update

    We are still investigating this issue. In the meantime, we've re-scoped this incident with the correct nodes affected according to our monitoring software.

  • Investigating
    Investigating

    We have detected a problem related to WinterNode.com services and are actively investigating.

    More details to follow.

Jul 2023

chi1.vps
  • Resolved
    Resolved

    At this time, vps.chi1 remains online. However, as a precaution, we're working to migrate clients off of vps.chi1 and onto our other VPS nodes in the next few days.

    We'd like to offer any VPS clients affected, the ability to do an early migration. IP addresses will not change and all other data should remain intact. We recommend taking a backup before the migration occurs for extra assurance.

    To request early migration, please open a Discord ticket.

  • Monitoring
    Monitoring

    A fix has been applied to vps.chi1 and are now monitoring its performance.

    We are internally discussing next steps and will be providing another update in the morning.

  • Investigating
    Investigating

    We're are currently investigsting an issue with our VPS chi1.vps.

MC.CHI14 Unavailable
  • Resolved
    Resolved

    We're closing out this incident and will be notifying clients on CHI14 to have their service migrated to other nodes.

  • Monitoring
    Monitoring

    We have identified the issue with MC.CHI14 and have resolved it. The node is online and functional again.

    While our team is looking into solutions to prevent future issues with MC.CHI14 we will continue to closely monitor the node to ensure ongoing stability.

    We are offering migrations to other nodes for those who have servers on MC.CHI14. Any interested should open a support ticket in our Discord.

    We apologize again for any inconveniences this may have caused and thank you for your understanding.

  • Investigating
    Investigating

    We have been notified that the node mc.chi14 is currently experiencing an outage. We are investigating the issue and will provide updates as we gather information.

    We apologize for any inconvenience caused by this and appreciate your patience and understanding.

Jul 2023 to Sep 2023

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