Duration: 6 hours and 22 minutes

Affected Components: Game Control Panel

Jul 8, 19:52:03 GMT+0
Investigating - We are currently working with our panel team to get this resolved as soon as possible..

Jul 8, 20:01:46 GMT+0
Monitoring - The panel team has implemented a fix and are currently monitoring the result. If you are still experiencing any issues, please open a ticket..

Jul 9, 02:14:30 GMT+0
Resolved - This incident has been resolved..

Duration: 54 minutes

Affected Components: Client Area, Billing Area, Dedicated/VPS Control Panel

Jul 2, 18:10:45 GMT+0
Identified - We are planning for a scheduled maintenance during that time..

Jul 2, 18:12:01 GMT+0
Identified - Maintenance is now in progress.

Jul 2, 19:05:56 GMT+0
Completed - Maintenance has completed successfully..

Duration: 1 hour and 5 minutes

Affected Components: Chicago Data Center

Jun 18, 10:10:50 GMT+0
Investigating - Our automated monitoring has detected an issue affecting network at our Chicago data center. We are actively investigating the cause. More details will be shared as they become available..

Jun 18, 11:15:42 GMT+0
Resolved - We’ve adjusted routing to help reduce the impact of intermittent upstream network issues..

Duration: 1 day, 19 hours and 23 minutes

Affected Components: Client Area, Billing Area, Colocation, Dedicated/VPS Control Panel, Dedicated Servers, Chicago Data Center, Game Control Panel

Jun 9, 18:50:37 GMT+0
Investigating - Our automated monitoring has detected an issue affecting game servers, VPS and dedicated servers at Chicago Data Center. We have ticketed our service provider for more information. More details will be shared as they become available..

Jun 9, 20:08:34 GMT+0
Monitoring - The servers at Chicago Data Centers should be accessible again. We will continue to monitor the situation for any updates..

Jun 9, 20:38:21 GMT+0
Investigating - We have received more reports of network traffic over the issue and believe is an DDoS attack. We will continue working on resolving the issue. We apologize for any inconvenience this is causing..

Jun 9, 20:56:53 GMT+0
Investigating - We are actively working to mitigate the attack and bring the network back up..

Jun 9, 23:24:16 GMT+0
Identified - We're aware of the ongoing connectivity issues on our Chicago network caused by a DDoS attack this afternoon. We know disruptions like this are difficult and we're sorry. Our team is actively bringing additional mitigation capacity online. .

Jun 10, 02:40:55 GMT+0
Monitoring - Mitigations are taking effect and we're seeing service stability return bit by bit. Things are trending in the right direction, but we're not giving the all-clear yet. Our team is still actively working on the issue and monitoring closely. We'll post another update as soon as possible. Thank you for your patience..

Jun 10, 14:42:57 GMT+0
Monitoring - Good morning from the United States. Our team is continuing to monitor the situation in our Chicago data center following yesterday's DDoS activity. There are no significant changes to report at this time, and services are currently stable. We will continue to watch closely, and you can expect another general update in approximately 6 hours, sooner if anything significant changes. Thank you for your continued patience..

Jun 11, 00:50:49 GMT+0
Monitoring - Our team is continuing to monitor the situation in our Chicago data center following yesterday's DDoS activity. There are no significant changes to report at this time, and services are currently stable..

Jun 11, 14:13:18 GMT+0
Resolved - Our team is continuing to monitor the situation in our Chicago data center following Tuesday's DDoS activity. There are no significant changes to report at this time, and services are currently stable. We'll release an update if anything significant changes. .

Duration: 2 days, 21 hours and 35 minutes

Affected Components: gs101.gra.winternode.com

Jun 2, 19:26:05 GMT+0
Identified - Our upstream provider has agreed to replace the affected machine with a new device due to ongoing issues with the new node. Maintenance is scheduled to begin on **June 2, 2026 at 3:10 PM EDT**. During this time, affected services will experience downtime. We will provide updates once this is completed. .

Jun 3, 12:15:02 GMT+0
Resolved - The faulty hardware on our affected EU game node has been replaced and the node is back online. Network and connectivity are stable. We're monitoring closely over the next 48 hours to confirm everything holds. If your server isn't already running, you can start it from your panel. Thanks for your patience..

May 31, 17:05:00 GMT+0
Monitoring - Service has been restored after the affected system was rebooted by our upstream provider. We suspect an underlying hardware issue and are following up with the provider on a permanent resolution. We will keep monitoring closely and update if anything changes..

May 31, 14:40:22 GMT+0
Investigating - An automated alert has been triggered by our monitoring system and our team has been notified. We are currently investigating this incident..

Duration: 3 hours and 30 minutes

Affected Components: gs100.lax.winternode.com, gs102.lax.winternode.com, gs103.lax.winternode.com, gs105.lax.winternode.com, gs104.lax.winternode.com, gs101.lax.winternode.com

May 29, 03:00:01 GMT+0
Identified - Maintenance is now in progress.

May 29, 06:30:00 GMT+0
Completed - Maintenance has completed successfully.

May 29, 03:00:00 GMT+0
Identified - Our service provider has scheduled network maintenance during this time. > The router software will be upgraded to fix a known firmware bug that can potentially cause unplanned downtime. During this time, there will be multiple reboot events, lasting up to an estimated 15 minutes each, causing network inaccessibility..

Duration: 2 days, 23 hours and 11 minutes

Affected Components: mc.syd1.winternode.com

May 22, 16:00:00 GMT+0
Investigating - We'll engaging our provider to perform testing on this machine. We're expecting maintenance to begin around 12 PM ET (2:000 AEST) due to recent events detected on this machine..

May 25, 15:11:26 GMT+0
Resolved - The CPU and RAM on this node has been replaced. .

Duration: 4 hours and 21 minutes

Affected Components: gs101.gra.winternode.com

May 20, 22:04:00 GMT+0
Identified - We have been alerted that this machine has gone down and we're engaging our provider for a resolution..

May 20, 22:48:47 GMT+0
Monitoring - The node is back online, but we're waiting for additional context from our provider. .

May 21, 02:25:22 GMT+0
Resolved - Our monitoring has not detected any further faults on gs101.gra.winternode.com, so we're closing this incident for now. We'll re-open it if the issue recurs. Our provider has confirmed the server became unresponsive to ping while sitting at the login screen, with no firewall blocking traffic. They performed a soft reboot, after which the server returned to a healthy state with ping and services responding normally. It's worth noting that this is a brand new machine that passed both their testing and ours, so an unplanned outage like this is not something we take lightly. We're following up with our provider for a more thorough root cause, as "we rebooted it" isn't a satisfactory answer for a node this fresh. If you continue to experience issues with services on this node, please open a ticket and we'll investigate further..

Duration: 4 hours

May 19, 15:00:00 GMT+0
Identified - We're performing hardware replacement on MC.GRA4 and game servers on the affected node will be temporarily unavailable during this window. The hostname/node names will also change during this process but no IP changes will occur. Other gameserver nodes will not be affected. Please check your Game Panel home page to see if your gameserver is affected - <https://winternode.com/help/getting-started/accessing-the-game-control-panel/#finding-your-server> If you have any questions before or during this maintenance period, please reach out to our support team @ <https://winternode.com/support/> ..

May 19, 15:00:01 GMT+0
Identified - Maintenance is now in progress.

May 19, 19:00:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 30 minutes

Affected Components: Game Servers

Apr 30, 15:30:00 GMT+0
Identified - We need to reboot all game servers, this should only take 5-10 minutes..

Apr 30, 15:30:01 GMT+0
Identified - Maintenance is now in progress.

Apr 30, 16:00:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 1 hour and 39 minutes

Affected Components: gs143.chi.winternode.com

Apr 27, 15:30:00 GMT+0
Identified - emergency hardware replacement for gs143.chi.winternode.com.

Apr 27, 15:30:01 GMT+0
Identified - Maintenance is now in progress.

Apr 27, 17:08:58 GMT+0
Completed - Maintenance has completed successfully..

Duration: 5 hours

Apr 7, 15:00:00 GMT+0
Identified - We're performing scheduled OS maintenance and game servers on the affected nodes may be unavailable during this window. The hostname/node names will also change during this process but no IP changes will occur. Other gameserver nodes will not be affected. Please check your Game Panel home page to see if your gameserver is affected - <https://winternode.com/help/getting-started/accessing-the-game-control-panel/#finding-your-server> If you have any questions before or during this maintenance period, please reach out to our support team @ <https://winternode.com/support/> ..

Apr 7, 15:00:01 GMT+0
Identified - Maintenance is now in progress.

Apr 7, 20:00:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 31 minutes

Affected Components: mc.lon3.winternode.com, mc.lon7.winternode.com, mc.lon6.winternode.com, mc.lon4.winternode.com

Mar 30, 19:28:43 GMT+0
Investigating - Our automated monitoring has detected an issue affecting MC.LON3, MC.LON4, MC.LON6, MC.LON7 at our London data center. We are actively investigating the cause. More details will be shared as they become available..

Mar 30, 19:59:57 GMT+0
Resolved - This incident has been resolved..

Duration: 1 hour and 51 minutes

Affected Components: gs101.lax.winternode.com

Mar 16, 19:02:07 GMT+0
Investigating - An automated alert has been triggered by our monitoring system and our team has been notified. We are currently investigating this incident..

Mar 16, 20:53:13 GMT+0
Resolved - This incident has been resolved..

Duration: 22 minutes

Affected Components: Game Control Panel

Feb 25, 19:08:26 GMT+0
Resolved - This incident has been resolved. The Game Control Panel should be back up. If you are still experiencing any issues, please open a ticket with us..

Feb 25, 18:46:11 GMT+0
Investigating - We are investigating an issue with servers on some nodes being unreachable via the Game Control Panel. More details will be shared as they become available..

Duration: 5 hours

Feb 24, 16:00:00 GMT+0
Identified - We're performing scheduled OS maintenance and game servers may be unavailable during this window. The hostname/node names will also change during this process but no IP changes will occur. Other gameserver nodes will not be affected. Please check your Game Panel home page to see if your gameserver is affected - <https://winternode.com/help/getting-started/accessing-the-game-control-panel/#finding-your-server> If you have any questions before or during this maintenance period, please reach out to our support team @ <https://winternode.com/support/> ..

Feb 24, 16:00:01 GMT+0
Identified - Maintenance is now in progress.

Feb 24, 21:00:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 2 hours and 22 minutes

Affected Components: gs101.mia.winternode.com, gs103.mia.winternode.com, gs100.mia.winternode.com

Feb 24, 05:52:14 GMT+0
Resolved - The network connectivity issue has been identified as a DDoS attack, which has now been successfully mitigated. Network performance and all related services have returned to normal operation. During the investigation, a cooling issue affecting [gs103.mia.winternode.com](http://gs103.mia.winternode.com) was also identified. This matter is unrelated to the DDoS event. We will coordinate with the data center team to schedule a separate maintenance window to address the cooling concern. Customers are encouraged to subscribe to our status page and follow the gs103.mia component for updates regarding the upcoming maintenance schedule and completion details..

Feb 24, 03:30:00 GMT+0
Investigating - Our automated monitoring has detected an issue affecting game servers at our Miami data center. We have ticketed our service provider for more information. More details will be shared as they become available..

Feb 24, 05:09:00 GMT+0
Investigating - We have received a response from our service provider. Based on their initial investigation, they believe the issue is related to cooling and have escalated the matter to the Data Center Team for further inspection and any necessary corrective action. We have requested additional details to better understand the situation. From our observations, the behavior appears to be network related, as none of the game servers were forcefully powered off as this incident is ongoing. We will continue to share more information as it comes available..

Duration: 2 hours and 35 minutes

Feb 19, 16:00:00 GMT+0
Identified - We're performing scheduled OS maintenance and game servers may be unavailable during this window. The hostname/node names will also change during this process but no IP changes will occur. Other gameserver nodes will not be affected. Please check your Game Panel home page to see if your gameserver is affected - <https://winternode.com/help/getting-started/accessing-the-game-control-panel/#finding-your-server> If you have any questions before or during this maintenance period, please reach out to our support team @ <https://winternode.com/support/> ..

Feb 19, 16:00:01 GMT+0
Identified - Maintenance is now in progress.

Feb 19, 18:34:36 GMT+0
Completed - Maintenance has completed successfully..

Duration: 6 hours and 56 minutes

Affected Components: gs101.mia.winternode.com, gs103.mia.winternode.com, , gs100.mia.winternode.com, Miami Game Servers →

Feb 19, 02:00:00 GMT+0
Identified - **_Notice from our Service Provider:_** > The router in MI1 (Miami, Florida) will be power cycled to fully resolve firmware related issues identified in a prior network event. While the maintenance window is set for 5 hours, we only expect roughly 15 - 20 minutes of network unavailability during this time. Additional time is taken into account in case of unexpected issues..

Feb 19, 02:00:01 GMT+0
Identified - Maintenance is now in progress.

Feb 19, 07:00:00 GMT+0
Completed - Maintenance has completed successfully.

Feb 19, 08:02:30 GMT+0
Identified - **_Update from the service provider:_** > \[Feb 19 01:46\] We are still continuing to see issues with certain subnets not fully routing properly and are investigating further. All effort is being made to reduce downtime as much as possible. Maintenance extended until 05:00 Eastern time. The previous update on this maintenance being completed successfully was automatic sent. We apologies for the confusion..

Feb 19, 08:55:35 GMT+0
Completed - The provider has marked the emergency maintenance has completed and all issues resolved. All customers may start up and continue to play on their game servers..

Duration: 3 hours and 53 minutes

Affected Components: gs101.lax.winternode.com, gs100.lax.winternode.com, gs105.lax.winternode.com, gs103.lax.winternode.com, , gs102.lax.winternode.com, Los Angeles Game Servers →

Feb 14, 20:30:00 GMT+0
Investigating - Our automated monitoring has detected an issue affecting gameservers at the Los Angeles data center. We are actively investigating the cause. More details will be shared as they become available..

Feb 14, 21:40:00 GMT+0
Identified - The issue has been identified as an issue with the routing engine at the Los Angeles data center. Our service provider has begun an emergency maintenance window between 16:30 to 21:30 Eastern to resolve this issue. Affected services may experience intermittent connectivity during this time. > The router in LA1 will be power cycled to fully resolve firmware related issues identified in a prior network event. While the maintenance window is set for 5 hours, we only expect roughly 15 - 20 minutes of network unavailability during this time. Additional time is taken into account in case of unexpected issues. Further updates will follow..

Feb 15, 00:23:09 GMT+0
Resolved - The router chassis has been rebooted and the emergency maintenance by our service provider has been marked as completed. Our automated monitoring has not been tripped since the reboot. All affected services are fully operational and stable. This incident is now considered closed. If you experience any further issues, please reach out to our support team at https://winternode.com/support ..

Duration: 5 hours

Feb 9, 17:00:00 GMT+0
Identified - We're performing scheduled OS maintenance and game servers may be unavailable during this window. The hostname/node names will also change during this process but no IP changes will occur. Other gameserver nodes will not be affected. Please check your Game Panel home page to see if your gameserver is affected - <https://winternode.com/help/game-control-panel/getting-to-know/#node> If you have any questions before or during this maintenance period, please reach out to our support team @ <https://winternode.com/support/> ..

Feb 9, 17:00:01 GMT+0
Identified - Maintenance is now in progress.

Feb 9, 22:00:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 1 hour and 4 minutes

Affected Components: , Client Area, Chicago Data Center, Colocation, Dedicated Servers, Dedicated/VPS Control Panel, Billing Area, HostVenom →

Feb 6, 02:50:00 GMT+0
Investigating - Our automated monitoring has detected a problem related to [WinterNode.com](http://WinterNode.com) & HostVenom.com services at our Chicago Data Center and are actively investigating. More details to follow..

Feb 6, 02:55:00 GMT+0
Monitoring - Our uptime monitors are now reporting all affected services as online again. This appears to have only been a network outage and no machines were restarted. We will continue to monitor and work with the data center to determine the reason for this outage. If you are still experiencing issues, please reach out to our support team via <https://winternode.com/support> ..

Feb 6, 03:53:51 GMT+0
Resolved - An upstream routing misconfiguration was identified and has been resolved. All affected services are fully operational and stable. This incident is now considered resolved. If you experience any further issues, please contact our support team at <https://winternode.com/support> . .

Duration: 3 hours and 46 minutes

Feb 3, 17:00:00 GMT+0
Identified - We're performing scheduled OS maintenance and game servers may be unavailable during this window. Other gameserver nodes will not be affected. Please check your Game Panel home page to see if your gameserver is affected - <https://winternode.com/help/game-control-panel/getting-to-know/#node> If you have any questions before or during this maintenance period, please reach out to our support team @ <https://winternode.com/support/> ..

Feb 3, 17:00:01 GMT+0
Identified - Maintenance is now in progress.

Feb 3, 20:46:26 GMT+0
Completed - Maintenance has completed successfully..

Duration: 3 hours and 46 minutes

Affected Components: Client Area, Dedicated/VPS Control Panel, Billing Area

Feb 3, 17:00:00 GMT+0
Identified - We are planning for a scheduled maintenance for Panel & Website services for HostVenom & WinterNode during that time. WN Game Panel, Game Servers, Dedicated Servers/Colocation, VPSes will not be affected. Main Websites will briefly be affected due to their integration with our Billing/Client Area..

Feb 3, 17:00:01 GMT+0
Identified - Maintenance is now in progress.

Feb 3, 20:46:12 GMT+0
Completed - Maintenance has completed successfully..

Duration: 18 hours and 6 minutes

Affected Components: gs101.lax.winternode.com

Jan 28, 19:05:00 GMT+0
Investigating - An automated alert has been triggered by our monitoring system and our team has been notified. We are currently investigating this incident..

Jan 28, 19:26:00 GMT+0
Monitoring - We have reviewed the server console and have forwarded a copy of the displayed logs to our service provider. We have rebooted the node to allow customers to access their game servers and will await the response from the data center team..

Jan 28, 19:50:28 GMT+0
Investigating - Our service provider has picked up our ticket and is actively working to diagnosis this issue. Game servers will not be accessible during this time. We will keep you updated on when customers will be able to start their services again..

Jan 29, 13:10:58 GMT+0
Resolved - The node is back online and accessible. Our provider completed hardware diagnostics and replaced the power supply unit. Customers can now start their servers back online. We are actively monitoring the node for stability and will open a new incident if further action is needed..

Jan 29, 06:58:33 GMT+0
Identified - **gs101.lax** will be powered off within the next few minutes to allow the emergency hardware check to begin. We will power off all game servers to ensure data integrity. This comprehensive test will ran overnight. Please subscribe to this incident to receive further updates - <https://status.hostvenom.com/cmkyfkdm40cf5vqph57soirg5> ..

Jan 29, 05:18:26 GMT+0
Identified - We're are scheduling **EMERGENCY HARDWARE MAINTENANCE** for **gs101.lax** to start at 2AM Eastern Time US on January 29th, 2026. A comprehensive hardware test will be conducted by our service provider during this time period to ensure this machine is stable for future activities. We expect this to take 4 hours to 6 hours..

Duration: 3 hours and 8 minutes

Affected Components: gs101.lax.winternode.com

Jan 27, 12:25:52 GMT+0
Resolved - No immediate issues were noticed from the test conducted. We have restarted the machine and have confirmed services are online again. If you are still experiencing issues, please reach out to our support team - <https://winternode.com/support> ..

Jan 27, 09:17:34 GMT+0
Investigating - An automated alert has been triggered by our monitoring system and our team has been notified. We are currently investigating this incident..

Jan 27, 11:35:24 GMT+0
Identified - Management team members are actively investigating this incident, which appears to be a Kernal Panic from first glance. We will run a few tests to ensure hardware stability before releasing this back to customers..

Duration: 3 hours

Jan 26, 17:00:00 GMT+0
Identified - We're performing scheduled maintenance during this window, and game servers may be unavailable at times..

Jan 26, 17:00:01 GMT+0
Identified - Maintenance is now in progress.

Jan 26, 20:00:00 GMT+0
Completed - Maintenance has been completed successfully. Customers on **mc.chi32.winternode.com** have been migrated to **gs121.chi.winternode.com** respectively. and now you can start up your server and get back to gaming! If you were using the WinterNode database server, please make sure to update the database host accordingly to `gs121.chi.winternode.com` as shown in the Databases tab of the Control Panel. If you are experiencing any issues starting your server, please submit a ticket in our [**Discord Server**](https://winterno.de/discord)..

Duration: 1 hour and 31 minutes

Affected Components: Game Control Panel

Dec 30, 22:13:12 GMT+0
Investigating - The Panel team is aware of the issue and is currently investigating the issue..

Dec 30, 23:00:50 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Dec 30, 23:08:32 GMT+0
Identified - We are continuing to work on a fix for this incident..

Dec 30, 23:14:25 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result. We'll continue to monitor before closing this incident out. .

Dec 30, 23:44:14 GMT+0
Resolved - This incident has been resolved..

Duration: 3 hours and 25 minutes

Dec 30, 17:00:00 GMT+0
Identified - We will be performing a node replacement for **MC.CHI10** and **MC.CHI11** as part of our ongoing effort to improve performance and deploy newer hardware. ### What's happening * **Temporary shutdown:** All game servers on MC.CHI10 and MC.CHI11 will be powered off during the maintenance window. * **Panel access:** The affected nodes may be temporarily unavailable in the Game Panel while work is underway. * **IP addresses:** Most services will keep the same IPs. If your service requires an IP change, we will notify you directly after the migration. * **Database migration:** Databases hosted on these nodes will be moved. If your database host changes, you will need to update your database server IP/hostname in your configs once maintenance is complete. * **Data integrity:** No data loss is expected. ### What you need to do after the window 1. **Start your server** from the Game Panel. 2. If you use databases, **update your database connection details** with the new host information. ### Want to move sooner? If you would like to opt in for an earlier migration, open a ticket in the **WinterNode Discord (**[**#support**](https://winterno.de/discord)**)** and we can coordinate an earlier move for your service. If you have any questions, please reach out to our Support team..

Dec 30, 17:00:01 GMT+0
Identified - Maintenance is now in progress.

Dec 30, 19:07:47 GMT+0
Identified - MC.CHI10 -> GS118.CHI has been completed successfully and you can now start up your server and get back to gaming! If you used WinterNode provided subdomains or have setup your own personal domains, you will need to update your DNS records accordingly. If you were using the WinterNode database server, please make sure to update the database host accordingly to `gs118.chi.winternode.com` as shown in the Databases tab of the Control Panel. --- The file transfer for MC.CHI11 has been completed and we will continue to work setting up and restoring access on the new machine..

Dec 30, 20:25:00 GMT+0
Completed - Maintenance has been completed successfully. Customers on **mc.chi11.winternode.com** have been migrated to **gs120.chi.winternode.com** respectively. and now you can start up your server and get back to gaming! If you used WinterNode provided subdomains or have setup your own personal domains, you will need to update your DNS records accordingly. If you were using the WinterNode database server, please make sure to update the database host accordingly to `gs120.chi.winternode.com` as shown in the Databases tab of the Control Panel. If you are experiencing any issues starting your server, please submit a ticket in our [**Discord Server**](https://winterno.de/discord)..

Duration: 2 hours and 53 minutes

Affected Components: mc.lon5.winternode.com

Dec 14, 13:18:14 GMT+0
Investigating - We received an report servers unable to start on the `mc.lon5` node. Seeing an error message related to not being able to view disk space as following: ``` [WinterNode] A fatal error was encountered starting this server. (HTTP code 500) server error - failed to create task for container: failed to create shim task: failed to create OCI runtime console socket: mkdir /tmp/pty3975250580: no space left on device: unknown ``` This has been escalated to the team to take a look at. If you are seeing a different error, please open a support ticket..

Dec 14, 16:11:36 GMT+0
Resolved - This incident has been resolved.Customers can start and manage their services again from gcp.winternode.com Local DDoS filtering was preventing our panel and daemon from communicating after the DDoS incident at this provider. DDoS update to be provided and tracked in separate issue. .

Duration: 21 hours and 48 minutes

Affected Components: mc.lon5.winternode.com

Dec 14, 03:12:00 GMT+0
Investigating - We have received a few automated alerts regarding network connectivity issues to MC.LON5\. We have confirmed with additional MTR tests that some clients might be unable to join servers hosted on MC.LON5. A ticket has been filed and we are awaiting further information from our service provider..

Dec 14, 09:39:33 GMT+0
Investigating - We have rebooted the node at the suggestion of the service provider. This has not resolved the network issue. We have provided more information to the service provider to see if this is a configuration issue on their end..

Dec 14, 04:04:59 GMT+0
Resolved - We've received an update from our upstream provider. Similar to the November Chicago Data Center incident, they reported high-volume "carpet bomb" DDoS activity that temporarily placed a large number of IPs into mitigation. We have not received any customer reports of disconnections. The provider advised that only ICMP (ping) may have been filtered during mitigation, which can trigger false positives on our uptime monitors. Regular TCP and UDP traffic was not impacted, and our IP addresses have now been removed from mitigation..

Dec 14, 07:37:00 GMT+0
Identified - Our automated alerts have been triggered again and we are receiving support tickets regarding services on MC.LON5 being inaccessible. We have reviewed the server console and gameservers are still running, however, logging onto the server may be affected. We have re-opened our ticket with our service provider for more details and will post updates as they come in..

Dec 15, 01:00:00 GMT+0
Resolved - This incident has been resolved. We will create a new incident if necessary, however, changes have been made to better protect our Node IP. Please reach out over Discord or Client Area Tickets if you are experiencing any issues..

Dec 14, 10:25:34 GMT+0
Identified - Our service provider has booted our machine into rescue mode and the technician that looked into it was unable to resolve the issue. They have returned our machine back into the normal operating system without networking still. Our ticket has now been assigned to the network team with our service provider, although we might be waiting longer than normal for a reply as it is a specific team..

Dec 14, 16:19:08 GMT+0
Monitoring - One of our IP addresses was temporarily unavailable due to a large external DDoS attack. Service has since been restored, and we are actively monitoring the situation to determine whether further action is needed. We are in contact with the provider and monitoring the situation. They have shared some options if attacks continue. .

Dec 14, 17:39:49 GMT+0
Monitoring - We saw another attack that impacted this box, and we have made an adjustment in discussion with our upstream provider. Panel server management should be restored again. We are continuing to monitor this node. If you would like to move to another node (at our other provider) to avoid this issue, we're happy to transfer you. Please open a ticket. .

Dec 14, 20:09:41 GMT+0
Monitoring - We observed some servers were still having connectivity issues on mc.lon5 and have applied an additional fix. If you need any assistance with your server please reach out to our support team. We are continuing to monitor, but as this update everything should be online and functional. .

Duration: 4 hours and 28 minutes

Affected Components: gs101.lax.winternode.com

Dec 11, 09:05:00 GMT+0
Investigating - An automated alert has been triggered by our monitoring system and our team has been notified. We are currently investigating this incident. The node has not responded after a restart. This has been escalated to the team to take a look at..

Dec 11, 12:06:12 GMT+0
Investigating - A member of our management team has reviewed the server console and confirmed that the machine experienced a kernel panic. The server has been hard reset and has successfully rebooted to the operating system login screen. After attempting to start a game server, customers may encounter an error similar to: `(HTTP code 500) server error - failed to set up container networking: driver failed programming external connectivity on endpoint ... (...): failed to bind host port for .../tcp: cannot assign requested address` We are actively investigating this issue..

Dec 11, 12:15:17 GMT+0
Monitoring - We have restarted the network interface and confirmed that the IPs serving our game server customers are properly bound to the node. After starting multiple game servers, we can confirm that they are now coming online successfully. We ask all customers to start their servers and report any issues. We are moving this incident to the monitoring status and will be marked as resolved in one hour if no further problems are observed..

Dec 11, 13:32:44 GMT+0
Resolved - This incident has been resolved and all customers we have checked in with are reporting they are able to connect and manage their service..

Duration: 1 hour and 55 minutes

Dec 1, 06:25:00 GMT+0
Investigating - An automated alert has been triggered by our monitoring system and our team has been notified. We are currently investigating this incident..

Dec 1, 06:32:00 GMT+0
Investigating - We have received some reports from customers that they are unable to access their game servers on MC.CHI34. We are continuing to investigate and are running some tests before bringing this machine back online. We expect to provide another update in 20 minutes..

Dec 1, 07:07:04 GMT+0
Monitoring - Our quick tests have come back clear. We're returning this machine back to operational status and will monitor for an hour before closing this incident. If you are experiencing any issues, please reach out to our Support Team..

Dec 1, 08:19:43 GMT+0
Resolved - No further alerts have been triggered and we have not received any new support tickets regarding this issue. This incident has been marked as resolved..

Duration: 1 hour and 26 minutes

Affected Components: mc.lon6.winternode.com

Nov 19, 14:00:00 GMT+0
Identified - Following a recent \~1 hour outage on **MC.LON6**, we have requested that the data center perform a full hardware diagnostic on the CPU and memory to confirm that all components are stable. A forced reboot was required in both September 2025 and November 2025\. Both WinterNode and the service provider suspects a potential RAM issue, which we aim to identify and resolve by replacing any faulty hardware during this maintenance window. All servers on MC.LON6 will be gracefully shut down, and maintenance mode will be enabled to prevent game servers from being started prematurely..

Nov 19, 14:00:01 GMT+0
Identified - Maintenance is now in progress.

Nov 19, 15:25:41 GMT+0
Completed - Maintenance has completed successfully. The server is back online and customers can power up their game servers!.

Duration: 10 days, 6 hours and 16 minutes

Affected Components: Client Area, Chicago Data Center, Colocation, Dedicated Servers, Dedicated/VPS Control Panel, Billing Area

Nov 13, 01:43:30 GMT+0
Identified - Our monitoring systems have detected a network issue impacting [HostVenom.com](http://HostVenom.com) and [WinterNode.com](http://WinterNode.com) services. The root cause has been identified as **DDoS attacks targeting our data center**, not our specific services. These attacks are saturating upstream links and causing packet loss and connectivity issues. We understand how frustrating and disruptive this is. We are actively working with our data center and upstream providers to mitigate the impact and push for improvements. Since this is a data center wide issue, it is affecting multiple customers housed within the same data center, not just us..

Nov 16, 05:17:56 GMT+0
Identified - At 10:41 PM Central Time, external monitoring alerted us that network connectivity was lost for a period of 2 minutes. We also noticed a couple network blip between 10:59 PM to 11:06 PM. We still assume this is an attack of the data center itself and not specifically our IP space, however, spillover effects may occur. We have reached out to the data center engineers regarding this incident and will await their response..

Nov 23, 08:00:00 GMT+0
Resolved - We have not received any further reports out network connectivity loss..

Duration: 8 days and 13 hours

Nov 10, 17:00:00 GMT+0
Identified - We will be performing a node replacement for **MC.CHI5 & MC.CHI12**. This operation is part of our ongoing effort to optimize our services and introduce better hardware. **Key Details of the Maintenance:** 1) **Temporary Shutdown:** All gameservers operating in **MC.CHI5 & MC.CHI12** will be temporarily powered off during the maintenance period. You will need to start your server once the maintenance has been completed. 2) **Game Panel Access:** Access within the Game Panel for this node will be restricted while the maintenance is underway. 3) **IP Address Changes:** * The majority of IP addresses will remain unchanged. * For clients using machine IPs (the direct IP obtained when pinging the hostname of these nodes), please be aware that these IPs will be renumbered. * This change should affect only a limited number of clients. We will provide individual notices to those customers once the migration is complete. 4) **Database Migration:** Databases associated with these nodes will also be moved during this process. You will need to update the database server ip after the migration is completed. 5) **Data Integrity:** We do not anticipate any data loss as a result of this maintenance. We understand the importance of uninterrupted service and are committed to keeping the downtime to a minimum. We appreciate your understanding and cooperation as we work to enhance our infrastructure and continue delivering exceptional service. **Do you want to move sooner?** If you would like to opt-in for an earlier migration, please open a ticket with the team in the [WinterNode Discord (#support)](https://winterno.de/discord) channel and we can coordinate an earlier move of any service. Should you have any further questions or concerns, please do not hesitate to reach out to our [Support Team](https://winterno.de/discord)..

Nov 10, 20:25:00 GMT+0
Completed - Maintenance has been completed successfully. Customers on **mc.chi5.winternode.com and mc.chi12.winternode.com** have been migrated to **gs115.chi.winternode.com** and **gs116.chi.winternode.com** respectively. and now you can start up your server and get back to gaming! If you used WinterNode provided subdomains or have setup your own personal domains, you will need to update your DNS records accordingly. If you were using the WinterNode database server, please make sure to update the database host accordingly to `gs115.chi.winternode.com` or `gs116.chi.winternode.com` as shown in the Databases tab of the Control Panel. If you are experiencing any issues starting your server, please submit a ticket in our [**Discord Server**](https://winterno.de/discord)..

Nov 10, 17:00:01 GMT+0
Identified - Maintenance is now in progress.

Duration: 3 hours and 13 minutes

Affected Components: , Client Area, Chicago Data Center, Colocation, Dedicated Servers, Dedicated/VPS Control Panel, Billing Area, HostVenom →

Nov 10, 01:33:00 GMT+0
Investigating - Automated alerts have been triggered by our monitoring system for a potential network problem related to [HostVenom.com](http://HostVenom.com) & [WinterNode.com](http://WinterNode.com) services. We have filed a ticket with the engineering team to take a look and we will provide further details once they are available. At the time of posting this incident, we have noticed a brief flicker in accessing certain services and some support requests have come in for connectivity issues..

Nov 10, 01:40:00 GMT+0
Monitoring - The Data Center Engineer team has identified that they recently experienced an unusually large network attack (DDoS) over a period of about 20 minutes. Mitigation systems reduced the impact, but at the peak of the attack it briefly overwhelmed part of our upstream network capacity at the ChIX exchange and affected some of our transit providers. During this time, some of our IP prefixes were targeted around 19:16 CST, which may have caused brief periods of network instability or packet loss for ourselves and other customers within the data center. We will continue to monitor and work with the data center team to receive further updates..

Nov 10, 04:45:37 GMT+0
Resolved - No further alerts have been triggered for loss of network connectivity. Please reach out through our Support channels if you are still experiencing issues..

Duration: 1 hour and 55 minutes

Affected Components: mc.gra2.winternode.com

Nov 4, 22:00:00 GMT+0
Identified - We will be performing a node replacement for **MC.GRA2**. This operation is part of our ongoing effort to optimize our services and introduce better hardware. **Key Details of the Maintenance:** 1) **Temporary Shutdown:** All gameservers operating in **MC.GRA2** will be temporarily powered off during the maintenance period. You will need to start your server once the maintenance has been completed. 2) **Game Panel Access:** Access within the Game Panel for this node will be restricted while the maintenance is underway. 3) **IP Address Changes:** * The majority of IP addresses will remain unchanged. * For clients using machine IPs (the direct IP obtained when pinging the hostname of these nodes), please be aware that these IPs will be renumbered. * This change should affect only a limited number of clients. We will provide individual notices to those customers once the migration is complete. 4) **Database Migration:** Databases associated with these nodes will also be moved during this process. You will need to update the database server ip after the migration is completed. 5) **Data Integrity:** We do not anticipate any data loss as a result of this maintenance. We understand the importance of uninterrupted service and are committed to keeping the downtime to a minimum. We appreciate your understanding and cooperation as we work to enhance our infrastructure and continue delivering exceptional service. **Do you want to move sooner?** If you would like to opt-in for an earlier migration, please open a ticket with the team in the [WinterNode Discord (#support)](https://winterno.de/discord) channel and we can coordinate an earlier move of any service. Should you have any further questions or concerns, please do not hesitate to reach out to our [Support Team](https://winterno.de/discord)..

Nov 4, 22:00:01 GMT+0
Identified - Maintenance is now in progress.

Nov 4, 23:55:04 GMT+0
Completed - Maintenance has been completed successfully. Customers on **mc.gra2.winternode.com**[](http://mc.chi3.winternode.com)have been migrated to **gs100.gra.winternode.com** and now you can start up your server and get back to gaming! If you used WinterNode provided subdomains or have setup your own personal domains, you will need to update your DNS records accordingly. If you were using the WinterNode database server, please make sure to update the database host accordingly to `gs100.gra.winternode.com` If you are experiencing any issues starting your server, please submit a ticket in our [**Discord Server**](https://winterno.de/discord)..

Duration: 23 minutes

Affected Components: gs113.chi.winternode.com, gs110.chi.winternode.com, gs108.chi.winternode.com, gs103.chi.winternode.com, vps24.chi, vps29.chi, gs111.chi.winternode.com, gs106.chi.winternode.com

Oct 29, 18:30:00 GMT+0
Identified - **What** We will replace the PDU feeding the listed servers. All in-scope servers will be powered off at the start of the window and brought back online as quickly as possible. **Why** Following this morning’s incident, our review indicates the PDU is the source of instability. Replacement is required to restore reliable power delivery. **Impact** Services on the affected hosts will be unavailable during the window..

Oct 29, 18:30:01 GMT+0
Identified - Maintenance is now in progress.

Oct 29, 18:53:03 GMT+0
Completed - Maintenance has completed successfully..

Duration: 37 minutes

Affected Components: gs107.chi.winternode.com, gs113.chi.winternode.com, gs110.chi.winternode.com, gs108.chi.winternode.com, gs103.chi.winternode.com, gs111.chi.winternode.com, gs106.chi.winternode.com

Oct 29, 15:35:00 GMT+0
Investigating - An automated alert has been triggered by our monitoring system and our team has been notified. We are currently investigating this incident..

Oct 29, 15:43:00 GMT+0
Identified - We have identified the servers were down due to a potential power restart relating to the nodes. Nodes are being back up and coming online. We are continuing to work on a fix for this incident..

Oct 29, 16:11:42 GMT+0
Resolved - All services are currently online. We’ve traced the incident to the rack’s power distribution unit (PDU). We’ll perform emergency maintenance on the morning of **October 30, 2025 (ET)** to replace the PDU. A separate event will be opened to track this maintenance later today. .

Duration: 4 hours and 30 minutes

Affected Components: Dedicated/VPS Control Panel, Billing Area

Oct 29, 15:30:00 GMT+0
Identified - We are planning for a scheduled maintenance during this window..

Oct 29, 15:30:01 GMT+0
Identified - Maintenance is now in progress.

Oct 29, 20:00:00 GMT+0
Completed - Maintenance has been completed successfully. We didn't tick the auto-end maintenance. 😅But this was done on-time by yesterday's expected end time..

Duration: 4 hours and 27 minutes

Affected Components: gs113.chi.winternode.com

Oct 12, 10:00:45 GMT+0
Investigating - An automated alert has been triggered by our monitoring system and our team has been notified. We are currently investigating this incident..

Oct 12, 14:28:10 GMT+0
Resolved - We swapped the PSU and this server is back online. .

Duration: 48 minutes

Affected Components: mc.lon5.winternode.com

Oct 6, 22:21:05 GMT+0
Investigating - Our alerting detected this node offline. This is being investigated actively. .

Oct 6, 22:26:26 GMT+0
Monitoring - We're seeing the node back online, awaiting further information from our provider. .

Oct 6, 23:09:00 GMT+0
Resolved - No further reports. Marking as resolved..

Duration: 16 days, 17 hours and 46 minutes

Affected Components: Client Area, Chicago Data Center, Billing Area, Colocation, Dedicated Servers

Oct 13, 18:27:22 GMT+0
Monitoring - We're re-opening the issue based on an alert we're investigating. .

Oct 21, 17:33:34 GMT+0
Resolved - No further issues has been reported. Marking as resolved. We will continue to monitor network's performance..

Oct 4, 23:47:51 GMT+0
Identified - An automated alert has been triggered by our monitoring system and our team has been notified. We have filed a ticket with our data center to take a closer look. From our alerts, there is temporarily connectivity loss of \~3 minutes during each network blip..

Oct 5, 19:58:29 GMT+0
Identified - Our data center has identified most of the target prefixes related to the ongoing DDoS event and is shifting network announcements away from primary carriers to help reduce impact. While this work is still in progress, these mitigation efforts are expected to improve network stability as adjustments take effect. To reduce notification spam, we've consolidated all WinterNode Server notices under a new component titled **Chicago Data Center** for the duration of this incident. It is recommended you subscribe to this incident directly to receive the latest updates regardless of component selected. Thank you for your continued patience and understanding while this work is in progress..

Oct 6, 16:19:31 GMT+0
Monitoring - As of 4 PM Central Time yesterday, no additional automated alerts have been triggered. We will continue to monitor the fix..

Oct 5, 09:09:17 GMT+0
Identified - The data center has confirmed they are see some sporadic issues as well on the network and are currently investigating this matter. Some of our team members are also noticing periods of slowness accessing our Client/Billing Areas and connections between our VPS/Dedicated Control Panel and our Client/Billing Area systems. No further alerts for loss of connectivity have been triggered since our last update. We will continue to update this incident as we receive more information. The next expected update likely between the morning and afternoon..

Oct 5, 17:41:04 GMT+0
Identified - We have continued to observe intermittent network blips at our Chicago Data Center. Multiple automated alerts have been triggered throughout the day, each indicating brief connectivity losses lasting approximately one minute. Our data center has confirmed that they have observed additional short inbound traffic spikes affecting specific upstream carriers (GTT, Lumen, and Comcast). They are continuing to investigate and have made routing adjustments to help isolate the source of the issue. At this time, we are continuing to monitor uptime closely and remain in contact with the data center team for further updates. We will post the next update once more information becomes available or if the situation changes..

Oct 5, 19:35:19 GMT+0
Identified - We have continued to observe intermittent periods of packet loss and short network interruptions affecting our Chicago Data Center. The data center engineering team has confirmed that these disruptions are related to an ongoing large-scale DDoS event. While the attacks are not targeting HostVenom directly, they are impacting connectivity across several upstream carriers and other providers in the facility. The data center engineering team is actively working to mitigate the issue and has implemented multiple measures to isolate the affected network paths. The scale and distributed nature of the attacks have made mitigation challenging, but we are seeing some periods of stability between brief interruptions. We completely understand how frustrating this can be and appreciate everyone's patience while the data center continues to work toward full resolution. We will post another update as soon as more information becomes available..

Oct 6, 20:30:23 GMT+0
Identified - An automated alert has been triggered by our monitoring system regrading the temporarily connectivity loss. From our alerts, it lasts \~1 minute during each network blip. The data center engineering team is actively working to mitigate the issue and we will continue to monitor and communicate with them to resolve the issue. We completely understand how frustrating this can be and appreciate everyone's patience while the data center continues to work toward full resolution. We will post another update as soon as more information becomes available..

Oct 10, 19:13:26 GMT+0
Monitoring - We are continuing to monitor network performance following the recent mitigation changes implemented by our data center. Conversations remain ongoing with the datacenter and downstream service providers as they fine-tune routing and stability measures. Fortunately, we have not observed any significant or widespread drops since the changes were applied. We will continue to provide updates as more information becomes available..

Oct 13, 15:33:21 GMT+0
Resolved - We will continue to monitor network performance following recent changes and engage with our providers. Should we observe any new network events, we'll open an event and continue to track this publicly. .

Duration: 1 hour and 40 minutes

Affected Components: mc.fsn2.winternode.com

Sep 5, 14:45:01 GMT+0
Identified - Maintenance is now in progress.

Sep 5, 16:25:05 GMT+0
Completed - Maintenance has been completed successfully. Customers on [**mc.fsn2.**](http://mc.chi3.winternode.com)**winternode**[**.com**](http://mc.chi3.winternode.com) have been migrated to **gs106.fsn.winternode.com** and now you can start up your server and get back to gaming! If you used WinterNode provided subdomains or have setup your own personal domains, you will need to update your DNS records accordingly. If you were using the WinterNode database server, please make sure to update the database host accordingly to `gs106.fsn.winternode.com` If you are experiencing any issues starting your server, please submit a ticket in our [**Discord Server**](https://winterno.de/discord)..

Sep 5, 14:45:00 GMT+0
Identified - We will be performing a node replacement for **MC.FSN2**. This operation is part of our ongoing effort to optimize our services and introduce better hardware. **Key Details of the Maintenance:** 1) **Temporary Shutdown:** All gameservers operating in **MC.FSN2** will be temporarily powered off during the maintenance period. You will need to start your server once the maintenance has been completed. 2) **Game Panel Access:** Access within the Game Panel for this node will be restricted while the maintenance is underway. 3) **IP Address Changes:** * The majority of IP addresses will remain unchanged. * For clients using machine IPs (the direct IP obtained when pinging the hostname of these nodes), please be aware that these IPs will be renumbered. * This change should affect only a limited number of clients. We will provide individual notices to those customers once the migration is complete. 4) **Database Migration:** Databases associated with these nodes will also be moved during this process. You will need to update the database server ip after the migration is completed. 5) **Data Integrity:** We do not anticipate any data loss as a result of this maintenance. We understand the importance of uninterrupted service and are committed to keeping the downtime to a minimum. We appreciate your understanding and cooperation as we work to enhance our infrastructure and continue delivering exceptional service. **Do you want to move sooner?** If you would like to opt-in for an earlier migration, please open a ticket with the team in the [WinterNode Discord (#support)](https://winterno.de/discord) channel and we can coordinate an earlier move of any service. Should you have any further questions or concerns, please do not hesitate to reach out to our [Support Team](https://winterno.de/discord)..

Duration: 3 hours

Affected Components: gs104.chi.winternode.com, , Billing Area, Client Area, gs103.chi.winternode.com, , gs107.chi.winternode.com, , Dedicated Servers, Colocation, , vps4.chi, vps3.chi, gs101.chi.winternode.com, vps1.chi, vps2.chi, us-01, gs109.chi.winternode.com, Web Hosting → HostVenom → Virtual Private Servers → Chicago Game Servers →

Aug 27, 16:00:01 GMT+0
Identified - Maintenance is now in progress.

Aug 27, 16:00:00 GMT+0
Identified - We are planning for a scheduled network maintenance during this time. **No major customer impact is expected.** However, intermittent packet loss may occur while network changes are being applied. HostVenom staff will actively monitor all systems throughout the event to ensure service continuity..

Aug 27, 19:00:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 7 days, 6 hours and 45 minutes

Affected Components: Billing Area, , Client Area, HostVenom →

Aug 19, 20:44:35 GMT+0
Completed - Maintenance has completed successfully..

Aug 12, 14:00:01 GMT+0
Identified - Maintenance is now in progress.

Aug 12, 14:00:00 GMT+0
Identified - ### **This event will not impact customer services.** We're upgrading core infrastructure to improve reliability and performance. During this window, some services may be intermittently unavailable or experience elevated error rates. **Potentially affected services _(not exhaustive)_:** * Client/Billing Area * Account integrations (e.g., connecting your Discord account) * Our Discord Bots * Our VPS/Dedicated Server Panels. **What to expect:** * Brief, intermittent interruptions to affected services. * No data loss is expected. If an action fails, please retry after the window. **Updates:** We'll post progress and completion updates under this maintenance notice..

Duration: 1 hour and 15 minutes

Affected Components: Billing Area, gs104.chi.winternode.com, , , Client Area, gs107.chi.winternode.com, , Dedicated Servers, Colocation, , vps4.chi, vps3.chi, gs101.chi.winternode.com, vps1.chi, gs103.chi.winternode.com, vps2.chi, us-01, gs109.chi.winternode.com, Web Hosting → HostVenom → Virtual Private Servers → Chicago Game Servers →

Jul 23, 21:00:00 GMT+0
Completed - Maintenance has completed successfully..

Jul 23, 19:45:01 GMT+0
Identified - Maintenance is now in progress.

Jul 23, 19:45:00 GMT+0
Identified - **What:** Our upstream datacenter provider is conducting infrastructure maintenance affecting our Chicago location. **Why:** This work is being performed to upgrade their IP transit service from Lumen (AS3356) to 100G. This upgrade is part of ongoing efforts to improve long-term network reliability and performance. **When:** **Start:** Wednesday, July 23, 2025 at 2:45 PM Central Time **End:** Wednesday, July 23, 2025 at 4:30 PM Central Time **Impact:** **No customer impact is expected.** However, intermittent packet loss or routing changes may occur while upstream traffic is rerouted. This maintenance is being performed by our upstream provider and is outside of our direct control. HostVenom staff will monitor all systems throughout the event to ensure service continuity..

Duration: 6 hours and 19 minutes

Jun 17, 02:19:07 GMT+0
Completed - Maintenance has been completed successfully. Customers on [**mc.chi3.winternode.com**](http://mc.chi3.winternode.com) have been migrated to **gs109.chi.winternode.com** and now you can start up your server and get back to gaming! If you used WinterNode provided subdomains or have setup your own personal domains, you will need to update your DNS records accordingly. If you were using the WinterNode database server, please make sure to update the database host accordingly to `gs109.chi.winternode.com` If you are experiencing any issues starting your server, please submit a ticket in our [**Discord Server**](https://winterno.de/discord)..

Jun 16, 20:00:01 GMT+0
Identified - Maintenance is now in progress.

Jun 16, 22:17:25 GMT+0
Identified - The migration for MC.CHI2 -> GS108.CHI has been completed and now you can start up your server and get back to gaming! If you used WinterNode provided subdomains or have setup your own personal domains, you will need to update your DNS records accordingly. If you were using the WinterNode database server, please make sure to update the database host accordingly to `gs108.chi.winternode.com` If you are experiencing any issues starting your server, please submit a ticket in our [**Discord Server**](https://winterno.de/discord). --- The MC.CHI3 -> GS109.CHI will begin shortly..

Jun 16, 20:00:00 GMT+0
Identified - We will be performing a node replacement for **MC.CHI2 & MC.CHI3**. This operation is part of our ongoing effort to optimize our services and introduce better hardware. **Key Details of the Maintenance:** 1) **Temporary Shutdown:** All gameservers operating in **MC.CHI2 & MC.CHI3** will be temporarily powered off during the maintenance period. You will need to start your server once the maintenance has been completed. 2) **Game Panel Access:** Access within the Game Panel for these nodes will be restricted while the maintenance is underway. 3) **IP Address Changes:** * The majority of IP addresses will remain unchanged. * For clients using machine IPs (the direct IP obtained when pinging the hostname of these nodes), please be aware that these IPs will be renumbered. * This change should affect only a limited number of clients. We will provide individual notices to those customers once the migration is complete. 4) **Database Migration:** Databases associated with these nodes will also be moved during this process. You will need to update the database server ip after the migration is completed. 5) **Data Integrity:** We do not anticipate any data loss as a result of this maintenance. We understand the importance of uninterrupted service and are committed to keeping the downtime to a minimum. We appreciate your understanding and cooperation as we work to enhance our infrastructure and continue delivering exceptional service. **Do you want to move sooner?** If you would like to opt-in for an earlier migration, please open a ticket with the team in the [WinterNode Discord (#support)](https://winterno.de/discord) channel and we can coordinate an earlier move of any service. Should you have any further questions or concerns, please do not hesitate to reach out to our [Support Team](https://winterno.de/discord)..

Duration: 3 hours and 15 minutes

Affected Components: gs107.chi.winternode.com

Jun 6, 18:44:53 GMT+0
Completed - Maintenance has been completed successfully. Customers have been migrated to **gs107.chi.winternode.com** and now you can start up your server and get back to gaming! If you used WinterNode provided subdomains or have setup your own personal domains, you will need to update your DNS records accordingly. If you were using the WinterNode database server, please make sure to update the database host accordingly to \` `` gs107.chi.winternode.com` `` If you are experiencing any issues starting your server, please submit a ticket in our [Discord Server](https://winterno.de/discord)..

Jun 6, 15:30:00 GMT+0
Identified - We will be performing a node replacement for **MC.CHI1**. This operation is part of our ongoing effort to optimize our services. **Key Details of the Maintenance:** 1) **Temporary Shutdown:** All gameservers operating in **MC.CHI1** will be temporarily powered off during the maintenance period. You will need to start your server once the maintenance has been completed. 2) **Game Panel Access:** Access within the Game Panel for this node will be restricted while the maintenance is underway. 3) **IP Address Changes:** * The majority of IP addresses will remain unchanged. * For clients using machine IPs (the direct IP obtained when pinging the hostname of these nodes), please be aware that these IPs will be renumbered. * This change should affect only a limited number of clients. We will provide individual notices to those customers once the migration is complete. 4) **Database Migration:** Databases associated with this node will also be moved during this process. You will need to update the database server ip after the migration is completed. 5) **Data Integrity:** We do not anticipate any data loss as a result of this maintenance. We understand the importance of uninterrupted service and are committed to keeping the downtime to a minimum. We appreciate your understanding and cooperation as we work to enhance our infrastructure and continue delivering exceptional service. **Do you want to move sooner?** If you would like to opt-in for an earlier migration, please open a ticket with the team in the [WinterNode Discord (#support)](https://winterno.de/discord) channel and we can coordinate an earlier move of any service. Should you have any further questions or concerns, please do not hesitate to reach out to our [Support Team](https://winterno.de/discord)..

Jun 6, 15:30:01 GMT+0
Identified - Maintenance is now in progress.