HostVenom & WinterNode - WinterNode Game Control Panel Degraded – Detalles del incidente

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WinterNode Game Control Panel Degraded

Resuelto
Interrupción grave
Iniciado el hace más de 1 añoDuró 26 horas 32 minutos

Afectado

WinterNode

Operativo de 4:00 PM a 5:17 PM, Rendimiento degradado de 5:17 PM a 4:12 PM, Interrupción grave de 4:12 PM a 4:27 PM, Operativo de 4:27 PM a 4:36 PM, Interrupción grave de 4:36 PM a 6:32 PM

Control Panels

Operativo de 4:00 PM a 5:17 PM, Rendimiento degradado de 5:17 PM a 4:12 PM, Interrupción grave de 4:12 PM a 4:27 PM, Operativo de 4:27 PM a 4:36 PM, Interrupción grave de 4:36 PM a 6:32 PM

Game Control Panel

Operativo de 4:00 PM a 5:17 PM, Rendimiento degradado de 5:17 PM a 4:12 PM, Interrupción grave de 4:12 PM a 4:27 PM, Operativo de 4:27 PM a 4:36 PM, Interrupción grave de 4:36 PM a 6:32 PM

Actualizaciones
  • Resuelto
    UTC
    Resuelto

    No further alerts have been triggered and we have not seen any support requests filed. This incident has been resolved.

  • Investigando
    UTC
    Investigando

    Unfortunately, we're back to the "Identified" stage. Our Panel Team is actively looking into this issue.

    Note: Game Servers are not affected and remain online if previously turned on prior to this incident.

  • Supervisando
    UTC
    Supervisando

    A fix has been applied by the Panel Team and our automated alerts are now showing the Game Panel as online again. We will be monitoring the result and support queues to ensure there are no lingering issues.

  • Identificado
    UTC
    Identificado

    Our automated alerts have been triggered for the WinterNode Game Panel reporting "Error 1016 Origin DNS error". Our Panel Team acknowledges this issue and are currently working on a fix.

  • Supervisando
    UTC
    Supervisando

    Our Panel Team has implemented a temporary workaround and we are currently monitoring the result. We have noticed a reduction in support requests regarding this issue.

  • Identificado
    UTC
    Identificado

    We are currently observing issues affecting the availability and functionality of the WinterNode Game Control Panel for some customers. This is due to a widespread disruption with one of our Panel's upstream caching providers, which is impacting all of their clients—not just WinterNode.

    As a result, users may experience:

    • Difficulty accessing the Game Control Panel

    • Slow loading times

    • Missing or non-functional interface elements

    Our team is actively monitoring the situation and awaiting further updates from the upstream provider. We will continue to provide updates here as more information becomes available.

    Thank you for your patience and understanding.