HostVenom & WinterNode - gs103.chi Unavailable – Detalles del incidente

Sistemas funcionando con normalidad

gs103.chi Unavailable

Resuelto
Interrupción mayor
Iniciado el hace 3 mesesDuró alrededor de 5 horas

Afectado

WinterNode

Interrupción mayor de 4:50 AM a 10:13 AM

Chicago Game Servers

Interrupción mayor de 4:50 AM a 10:13 AM

gs103.chi.winternode.com

Interrupción mayor de 4:50 AM a 10:13 AM

Actualizaciones
  • Resuelto
    Resuelto

    Our team has successfully restored all game servers to the latest available backup, which was taken on August 23, 2025, at 2 PM Central Time.

    We would like to remind our clients that according to our Server Backups article, MySQL databases are not backed up and therefore, would have been lost in this process. Fortunately, no client databases were created on `gs103.chi`.

    Thank you for your patience and understanding throughout this incident. Please reach out to our support team if you have any further concerns.

  • Actualizar
    Actualizar

    We experienced difficulties installing the operating system due to package download issues. These have cleared itself up naturally(?), and we have now begun restoring client server data. While we cannot provide an exact timeline for full restoration, we've got promising results so far with the speed it is restoring at.

  • Identificado
    Identificado

    We have determined gs103.chi has experienced a disk failure. We are currently provisioning a new server and restoring the backup data onto it from August 23, 2025 @ 2PM Central Time.

  • Investigando
    Investigando

    An automated alert has been triggered by our monitoring system and our team has been notified. We are currently investigating this incident.