HostVenom & WinterNode - Hardware Testing/Extended Maintenance on MC.CHI18 – Incident details

All systems operational

Hardware Testing/Extended Maintenance on MC.CHI18

Resolved
Under maintenance
Started over 4 years agoLasted 4 days

Affected

WinterNode

Under maintenance from 6:19 PM to 3:00 AM

Chicago Game Servers

Under maintenance from 6:19 PM to 3:00 AM

mc.chi18.winternode.com

Under maintenance from 6:19 PM to 3:00 AM

Updates
  • Resolved
    Resolved

    Machine has been pulled from production pool. Marking Resolved as no customers are impacted at this time.

    This component is now labeled inactive/permanent maintenance until further notice.

  • Update
    Update

    All clients have been successfully moved off the CHI18 machine.

  • Investigating
    Investigating

    We are currently investigating an issue regarding hardware performance on MC.CHI18. We're actively contacting Clients on this node to migrate them to unaffected nodes, to continue gameplay without experiencing instability due to our testing.

    Server Migration should be completed by the end of the week and only takes 1 hour for each server transferred. Testing and Extended Maintenance will follow throughout the weekend.