Service Provider Intervention for MC.LON2

Resolved

Major outage

Started almost 5 years agoOctober 22, 2021Lasted 3 hours 44 minutesOctober 22, 20212:025:46 PMUTC

Affected

WinterNode

London Game Servers

mc.lon2.winternode.com

Updates

Resolved
October 22, 2021 at 5:46 PMUTC
Resolved
October 22, 2021 at 5:46 PMUTC
No further issues have been reported. Service Provider has provided the following Reason For Outage.

This operation was closed at 2021-10-22 16:53:30 BST (UTC +01:00)

Here are the details of this operation: BIOS check Date 2021-10-22 15:04:01 BST (UTC +01:00), BIOS check: Server crashed and booted to OS properly after soft reboot but it was running old BIOS version so I've flashed the newest provided.

Marking as Resolved.
Monitoring
October 22, 2021 at 2:53 PMUTC
Monitoring
October 22, 2021 at 2:53 PMUTC
Our Monitoring Software has marked the service as online again. We'll be monitoring for the next couple of hours to ensure all is stable.
Investigating
October 22, 2021 at 2:02 PMUTC
Investigating
October 22, 2021 at 2:02 PMUTC
Our Service Provider for MC.LON2 has taken our machine offline for Investigating an Alert on their end.

HostVenom & WinterNode - Service Provider Intervention for MC.LON2 – Incident details