HostVenom & WinterNode - Custom MC Subdomains reporting "Unknown Host" – Incident details

All systems operational

Custom MC Subdomains reporting "Unknown Host"

Resolved
Partial outage
Started about 4 years agoLasted about 5 hours

Affected

WinterNode

Partial outage from 4:00 AM to 9:20 AM

Control Panels

Partial outage from 4:00 AM to 9:20 AM

Game Control Panel

Partial outage from 4:00 AM to 9:20 AM

Updates
  • Resolved
    Resolved

    This was resolved.

  • Identified
    Identified

    We've determined the issue is related to DNS and have received a response from our Panel Team confirming an outage in the DNS Server which handles subdomains.

    We have not been given a timeframe for when this service will be restored.

    Direct IPs and Domains not hosted by WinterNode are not affected.

  • Investigating
    Investigating

    We are currently receiving an increase in reports regarding custom subdomains provided by our Panel are reporting "Unknown Host" and no longer resolving. We have notified the Panel Team.