HostVenom & WinterNode - Permission Issue with WinterNode Game Panel – Incident details

Permission Issue with WinterNode Game Panel

Resolved
Degraded performance
Started 2 months agoLasted 35 minutes

Affected

WinterNode

Degraded performance from 4:10 AM to 4:45 AM

Control Panels

Degraded performance from 4:10 AM to 4:45 AM

Game Control Panel

Degraded performance from 4:10 AM to 4:45 AM

Updates
  • Resolved
    Resolved

    No further tickets have been raised regarding this issue and no Panel Team intervention has been noticed. Marking as resolved.

  • Investigating
    Investigating

    Impact: Some customers may be unable to access certain pages of their server panel or receive unexpected permission errors.

    We are currently investigating an issue affecting the WinterNode Game Control Panel. Some users are encountering a "Server Error" in the developer console or a tool-tip message indicating they need the "Details - Read" or other permissions even if they are the Server Owner or have the appropriate access permissions.

    Our Panel Team has been notified and will be actively working to identify the root cause and restore expected access permissions. We will provide further updates as soon as more information becomes available.

    Note: Game Servers are not affected and remain online if previously turned on prior to this incident.