HostVenom & WinterNode - Servers not starting issue [`MC.LON5`] – Incident details

All systems operational

Servers not starting issue [`MC.LON5`]

Resolved
Partial outage 100 %
Started 6 months agoLasted about 3 hours

Affected

WinterNode

Partial outage from 1:18 PM to 4:11 PM

London Game Servers

Partial outage from 1:18 PM to 4:11 PM

mc.lon5.winternode.com

Partial outage from 1:18 PM to 4:11 PM

Updates
  • Resolved
    Resolved

    This incident has been resolved.Customers can start and manage their services again from gcp.winternode.com

    Local DDoS filtering was preventing our panel and daemon from communicating after the DDoS incident at this provider. DDoS update to be provided and tracked in separate issue.

  • Investigating
    Investigating

    We received an report servers unable to start on the mc.lon5 node. Seeing an error message related to not being able to view disk space as following:

    [WinterNode] A fatal error was encountered starting this server.
(HTTP code 500) server error - failed to create task for container: failed to create shim task: failed to create OCI runtime console socket: mkdir /tmp/pty3975250580: no space left on device: unknown

    This has been escalated to the team to take a look at. If you are seeing a different error, please open a support ticket.