HostVenom & WinterNode - Degraded Service Performance on GS102.GRA – Incident details

All systems operational

Degraded Service Performance on GS102.GRA

Resolved
Major outage
Started about 7 hours agoLasted about 6 hours

Affected

WinterNode

Major outage from 8:30 PM to 11:07 PM, Operational from 11:07 PM to 2:07 AM

Gravelines Game Servers

Major outage from 8:30 PM to 11:07 PM, Operational from 11:07 PM to 2:07 AM

gs102.gra.winternode.com

Major outage from 8:30 PM to 11:07 PM, Operational from 11:07 PM to 2:07 AM

Updates
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Monitoring
    UTC
    Monitoring

    Our automated monitoring is now reporting the machine online and game servers are not now accessible to be turned on.

    Please report any issue to our support team through Discord or our Client Area.

  • Investigating
    UTC
    Investigating

    Our automated monitoring has detected an issue affecting game servers / connectivity to the GS102.GRA (Gravelines, France) node. We are actively investigating the cause and working with our service provider.

    More details will be shared as they become available.