HostVenom & WinterNode - Customer portals offline for an urgent PHP security update – Incident details

All systems operational

Customer portals offline for an urgent PHP security update

Resolved
Under maintenance
Started 2 days agoLasted 3 hours 59 minutes

Affected

HostVenom

Under maintenance from 11:29 AM to 12:53 PM, Operational from 11:38 AM to 12:53 PM, Under maintenance from 12:53 PM to 2:32 PM, Operational from 1:50 PM to 3:29 PM, Under maintenance from 2:32 PM to 2:44 PM, Operational from 2:44 PM to 3:29 PM

Billing Area

Under maintenance from 11:29 AM to 1:50 PM, Operational from 1:50 PM to 3:29 PM

Dedicated/VPS Control Panel

Under maintenance from 11:29 AM to 11:38 AM, Operational from 11:38 AM to 12:53 PM, Under maintenance from 12:53 PM to 2:44 PM, Operational from 2:44 PM to 3:29 PM

WinterNode

Under maintenance from 11:29 AM to 2:32 PM, Operational from 2:32 PM to 3:10 PM, Under maintenance from 3:10 PM to 3:29 PM

Control Panels

Under maintenance from 11:29 AM to 2:32 PM, Operational from 2:32 PM to 3:10 PM, Under maintenance from 3:10 PM to 3:29 PM

Game Control Panel

Under maintenance from 11:29 AM to 2:32 PM, Operational from 2:32 PM to 3:10 PM, Under maintenance from 3:10 PM to 3:29 PM

Updates
  • Resolved
    UTC
    Resolved
    The game control panel (gcp.winternode.com) is back online. All services are operational. Thanks for bearing with us.
  • Identified
    UTC
    Identified
    The game control panel (gcp.winternode.com) has been taken offline again by our panel provider as part of their ongoing PHP security maintenance. Your game servers keep running normally; you just can't manage them from the panel until it's back. We'll update this as soon as it returns.
  • Resolved
    UTC
    Resolved
    The dedicated server and VPS control panel is patched and back online. Everything affected by today's PHP security update is patched and available again. Thanks for bearing with us.
  • Update
    UTC
    Update
    The game control panel is back online. Both billing portals are also back. The dedicated server and VPS control panel stays offline until its vendor releases the PHP security update; your servers keep running normally in the meantime.
  • Update
    UTC
    Update
    Both billing portals are patched and back online. The game control panel is still in our provider's maintenance; we'll update this when it's back.
  • Monitoring
    UTC
    Monitoring
    The HostVenom billing portal (billing.hostvenom.com) is patched and back online. The WinterNode billing portal stays offline until its PHP update is finished; we'll update this as soon as it's back.
  • Update
    UTC
    Update
    The dedicated server and VPS control panel (panel.hostvenom.com and vps.winternode.com) is also offline as a precaution until its PHP update is available. Your servers keep running normally, and installs already in progress will finish; you just can't manage servers from the panel until it's back.
  • Update
    UTC
    Update
    The WinterNode game control panel (gcp.winternode.com) is also offline as a precaution while our panel provider applies the same PHP security update. Their maintenance runs until about 15:00 UTC. Your game servers keep running normally; you just can't manage them from the panel until it's back.
  • Identified
    UTC
    Identified
    We've taken the HostVenom and WinterNode billing portals (billing.hostvenom.com and clients.winternode.com) offline as a precaution against two critical PHP vulnerabilities that are being patched today at 14:00 UTC. Your servers and services are not affected and keep running normally, and automatic renewals and payments continue as scheduled. We'll bring each portal back as soon as it's patched. If you need us in the meantime, reach out on Discord or by email.