HostVenom & WinterNode - Notice history

The network connectivity issue has been identified as a DDoS attack, which has now been successfully mitigated. Network performance and all related services have returned to normal operation.

During the investigation, a cooling issue affecting gs103.mia.winternode.com was also identified. This matter is unrelated to the DDoS event. We will coordinate with the data center team to schedule a separate maintenance window to address the cooling concern.

Customers are encouraged to subscribe to our status page and follow the gs103.mia component for updates regarding the upcoming maintenance schedule and completion details.

We have received a response from our service provider. Based on their initial investigation, they believe the issue is related to cooling and have escalated the matter to the Data Center Team for further inspection and any necessary corrective action.

We have requested additional details to better understand the situation. From our observations, the behavior appears to be network related, as none of the game servers were forcefully powered off as this incident is ongoing.

We will continue to share more information as it comes available.

The node is back online and accessible. Our provider completed hardware diagnostics and replaced the power supply unit. Customers can now start their servers back online. We are actively monitoring the node for stability and will open a new incident if further action is needed.

gs101.lax will be powered off within the next few minutes to allow the emergency hardware check to begin. We will power off all game servers to ensure data integrity. This comprehensive test will ran overnight.

Please subscribe to this incident to receive further updates - https://status.hostvenom.com/cmkyfkdm40cf5vqph57soirg5 .

We're are scheduling EMERGENCY HARDWARE MAINTENANCE for gs101.lax to start at 2AM Eastern Time US on January 29th, 2026.

A comprehensive hardware test will be conducted by our service provider during this time period to ensure this machine is stable for future activities. We expect this to take 4 hours to 6 hours.

Our service provider has picked up our ticket and is actively working to diagnosis this issue.

Game servers will not be accessible during this time. We will keep you updated on when customers will be able to start their services again.

We have reviewed the server console and have forwarded a copy of the displayed logs to our service provider.

We have rebooted the node to allow customers to access their game servers and will await the response from the data center team.

No immediate issues were noticed from the test conducted. We have restarted the machine and have confirmed services are online again.

If you are still experiencing issues, please reach out to our support team - https://winternode.com/support .

Management team members are actively investigating this incident, which appears to be a Kernal Panic from first glance. We will run a few tests to ensure hardware stability before releasing this back to customers.