HostVenom & WinterNode - Notice history

All systems operational

Notice history

Jun 2022

Custom MC Subdomains reporting "Unknown Host"
  • Resolved
    Resolved

    This was resolved.

  • Identified
    Identified

    We've determined the issue is related to DNS and have received a response from our Panel Team confirming an outage in the DNS Server which handles subdomains.

    We have not been given a timeframe for when this service will be restored.

    Direct IPs and Domains not hosted by WinterNode are not affected.

  • Investigating
    Investigating

    We are currently receiving an increase in reports regarding custom subdomains provided by our Panel are reporting "Unknown Host" and no longer resolving. We have notified the Panel Team.

May 2022

MC.LON1 Unavailable
  • Resolved
    Resolved

    No further issues have been reported.

    Marking as Resolved.

  • Monitoring
    Monitoring

    Our automated monitoring system has reported MC.LON1 as online again. We'll be monitoring for the next 30 minutes any new support tickets or issues with starting servers before marking this node as operational and resolving this incident.

    Please reach out to our Support Team either through Discord or Client Area if you're experiencing issues.

  • Identified
    Identified

    We have not received confirmation from our service provider regarding this outage, however, we believe it may be related to a hardware request ticket we sent in earlier regarding a missing memory stick.

  • Investigating
    Investigating

    An automated alert has been triggered by our monitoring system and our team has been notified. We are currently investigating this incident.

Modpack Manager Unavailable
  • Resolved
    Resolved

    The Modpack Manager is now available again and improved! Modpack list is slowly being updated.

    Marking as Resolved.

  • Identified
    Identified

    The Modpack Manager for game servers handled through our Game Panel is currently unavailable. This is due to changes made to the CurseForge API that our game server control panel uses to pull information and downloads for common mods. Our Panel Team is working on this and we expect it to be mostly or completely fixed within the next couple weeks.

    In the meantime, you can still manually install mods and modpacks on your server using our modpack installation guide: WinterNode Help Center - Modpack Installation and Common Issues

Apr 2022

MC.LON is Unavailable
  • Resolved
    Resolved

    No further issues have been reported.

    Marking as Resolved.

  • Investigating
    Investigating

    An automated alert has been triggered by our monitoring system and our team has been notified. We are currently investigating this incident.

MC.LON1 Hardware Issue
  • Resolved
    Resolved

    Our service provider has successfully replaced the RAM on this machine. Clients should now have access to manage their server.

  • Identified
    Identified

    A hardware issue has been identified with this node, and is currently being actioned by our provider.

WinterNode Game Control Panel Unavailable
  • Resolved
    Resolved

    No further issues have been reported.

  • Monitoring
    Monitoring

    Our Panel Team has pushed a fixed and less customers are reporting issues accessing the WinterNode Game Control Panel. We'll be monitoring the status of this fix, alongside checking incoming tickets to verify the service is fully restored.

  • Update
    Update

    Our Panel Team is continuing to work on a fix for this issue.

  • Investigating
    Investigating

    We are currently investigating an incident regarding inconsistent connectivity/error codes to our Game Control Panel.

    If your server is currently online, it will remain online, but you will not have access to send console commands or change power states.

Apr 2022 to Jun 2022

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