HostVenom & WinterNode - `gs101.lax` Unavailable [Machine] – Incident details

This incident has been resolved and all customers we have checked in with are reporting they are able to connect and manage their service.

We have restarted the network interface and confirmed that the IPs serving our game server customers are properly bound to the node. After starting multiple game servers, we can confirm that they are now coming online successfully.

We ask all customers to start their servers and report any issues. We are moving this incident to the monitoring status and will be marked as resolved in one hour if no further problems are observed.

A member of our management team has reviewed the server console and confirmed that the machine experienced a kernel panic. The server has been hard reset and has successfully rebooted to the operating system login screen.

After attempting to start a game server, customers may encounter an error similar to:

(HTTP code 500) server error - failed to set up container networking: driver failed programming external connectivity on endpoint ... (...): failed to bind host port for .../tcp: cannot assign requested address

We are actively investigating this issue.