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Notice history
Nov 2025
- ResolvedResolved
We have not received any further reports out network connectivity loss.
- UpdateUpdate
At 10:41 PM Central Time, external monitoring alerted us that network connectivity was lost for a period of 2 minutes. We also noticed a couple network blip between 10:59 PM to 11:06 PM.
We still assume this is an attack of the data center itself and not specifically our IP space, however, spillover effects may occur.
We have reached out to the data center engineers regarding this incident and will await their response.
- IdentifiedIdentified
Our monitoring systems have detected a network issue impacting HostVenom.com and WinterNode.com services. The root cause has been identified as DDoS attacks targeting our data center, not our specific services. These attacks are saturating upstream links and causing packet loss and connectivity issues.
We understand how frustrating and disruptive this is. We are actively working with our data center and upstream providers to mitigate the impact and push for improvements. Since this is a data center wide issue, it is affecting multiple customers housed within the same data center, not just us.
- CompletedNovember 10, 2025 at 8:01 PMCompletedNovember 10, 2025 at 8:01 PM
Maintenance has been completed successfully. Customers on mc.chi5.winternode.com and mc.chi12.winternode.com have been migrated to gs115.chi.winternode.com and gs116.chi.winternode.com respectively. and now you can start up your server and get back to gaming!
If you used WinterNode provided subdomains or have setup your own personal domains, you will need to update your DNS records accordingly.
If you were using the WinterNode database server, please make sure to update the database host accordingly to
gs115.chi.winternode.comorgs116.chi.winternode.comas shown in the Databases tab of the Control Panel.If you are experiencing any issues starting your server, please submit a ticket in our Discord Server.
- In progressNovember 10, 2025 at 5:00 PMIn progressNovember 10, 2025 at 5:00 PMMaintenance is now in progress
- PlannedNovember 10, 2025 at 5:00 PMPlannedNovember 10, 2025 at 5:00 PM
We will be performing a node replacement for MC.CHI5 & MC.CHI12. This operation is part of our ongoing effort to optimize our services and introduce better hardware.
Key Details of the Maintenance:
1) Temporary Shutdown: All gameservers operating in MC.CHI5 & MC.CHI12 will be temporarily powered off during the maintenance period. You will need to start your server once the maintenance has been completed.
2) Game Panel Access: Access within the Game Panel for this node will be restricted while the maintenance is underway.
3) IP Address Changes:
The majority of IP addresses will remain unchanged.
For clients using machine IPs (the direct IP obtained when pinging the hostname of these nodes), please be aware that these IPs will be renumbered.
This change should affect only a limited number of clients. We will provide individual notices to those customers once the migration is complete.
4) Database Migration: Databases associated with these nodes will also be moved during this process. You will need to update the database server ip after the migration is completed.
5) Data Integrity: We do not anticipate any data loss as a result of this maintenance.
We understand the importance of uninterrupted service and are committed to keeping the downtime to a minimum. We appreciate your understanding and cooperation as we work to enhance our infrastructure and continue delivering exceptional service.
Do you want to move sooner?
If you would like to opt-in for an earlier migration, please open a ticket with the team in the WinterNode Discord (#support) channel and we can coordinate an earlier move of any service.
Should you have any further questions or concerns, please do not hesitate to reach out to our Support Team.
- ResolvedResolved
No further alerts have been triggered for loss of network connectivity. Please reach out through our Support channels if you are still experiencing issues.
- MonitoringMonitoring
The Data Center Engineer team has identified that they recently experienced an unusually large network attack (DDoS) over a period of about 20 minutes.
Mitigation systems reduced the impact, but at the peak of the attack it briefly overwhelmed part of our upstream network capacity at the ChIX exchange and affected some of our transit providers.
During this time, some of our IP prefixes were targeted around 19:16 CST, which may have caused brief periods of network instability or packet loss for ourselves and other customers within the data center.
We will continue to monitor and work with the data center team to receive further updates.
- InvestigatingInvestigating
Automated alerts have been triggered by our monitoring system for a potential network problem related to HostVenom.com & WinterNode.com services. We have filed a ticket with the engineering team to take a look and we will provide further details once they are available.
At the time of posting this incident, we have noticed a brief flicker in accessing certain services and some support requests have come in for connectivity issues.
- CompletedNovember 04, 2025 at 11:55 PMCompletedNovember 04, 2025 at 11:55 PM
Maintenance has been completed successfully. Customers on mc.gra2.winternode.com have been migrated to gs100.gra.winternode.com and now you can start up your server and get back to gaming!
If you used WinterNode provided subdomains or have setup your own personal domains, you will need to update your DNS records accordingly.
If you were using the WinterNode database server, please make sure to update the database host accordingly to
gs100.gra.winternode.comIf you are experiencing any issues starting your server, please submit a ticket in our Discord Server.
- In progressNovember 04, 2025 at 10:00 PMIn progressNovember 04, 2025 at 10:00 PMMaintenance is now in progress
- PlannedNovember 04, 2025 at 10:00 PMPlannedNovember 04, 2025 at 10:00 PM
We will be performing a node replacement for MC.GRA2. This operation is part of our ongoing effort to optimize our services and introduce better hardware.
Key Details of the Maintenance:
1) Temporary Shutdown: All gameservers operating in MC.GRA2 will be temporarily powered off during the maintenance period. You will need to start your server once the maintenance has been completed.
2) Game Panel Access: Access within the Game Panel for this node will be restricted while the maintenance is underway.
3) IP Address Changes:
The majority of IP addresses will remain unchanged.
For clients using machine IPs (the direct IP obtained when pinging the hostname of these nodes), please be aware that these IPs will be renumbered.
This change should affect only a limited number of clients. We will provide individual notices to those customers once the migration is complete.
4) Database Migration: Databases associated with these nodes will also be moved during this process. You will need to update the database server ip after the migration is completed.
5) Data Integrity: We do not anticipate any data loss as a result of this maintenance.
We understand the importance of uninterrupted service and are committed to keeping the downtime to a minimum. We appreciate your understanding and cooperation as we work to enhance our infrastructure and continue delivering exceptional service.
Do you want to move sooner?
If you would like to opt-in for an earlier migration, please open a ticket with the team in the WinterNode Discord (#support) channel and we can coordinate an earlier move of any service.
Should you have any further questions or concerns, please do not hesitate to reach out to our Support Team.