HostVenom & WinterNode - Notice history

All systems operational

Notice history

Aug 2026

Degraded Service Performance on GS102.GRA
  • Monitoring
    UTC
    Monitoring

    Our automated monitoring is now reporting the machine online and game servers are not now accessible to be turned on.

    Please report any issue to our support team through Discord or our Client Area.

  • Investigating
    UTC
    Investigating

    Our automated monitoring has detected an issue affecting game servers / connectivity to the GS102.GRA (Gravelines, France) node. We are actively investigating the cause and working with our service provider.

    More details will be shared as they become available.

Chicago Hardware Maintenance
  • Completed
    August 12, 2026 at 10:30 PMUTC
    Completed
    August 12, 2026 at 10:30 PMUTC
    Maintenance has completed successfully
  • Update
    August 11, 2026 at 7:45 PMUTC
    Update
    August 11, 2026 at 7:45 PMUTC

    We are extending this maintenance window to August 12th @ 5:30 PM Central Time. No customer impact has occurred so far. Expected downtime remains approximately 1 hour per machine as our technicians work through the hardware maintenance.

  • In progress
    August 11, 2026 at 3:00 PMUTC
    In progress
    August 11, 2026 at 3:00 PMUTC
    Maintenance is now in progress
  • Planned
    August 06, 2026 at 3:06 PMUTC
    Planned
    August 06, 2026 at 3:06 PMUTC

    We will be performing hardware upgrades and general maintenance on select machines. Game servers hosted on the affected machines will be temporarily unavailable during this window.

    This work is part of our ongoing effort to improve performance and roll out better hardware.

    Each impacted machine will be offline for approximately 1 hour during the maintenance window. Servers on unaffected nodes will continue running normally.

    To check whether your server is impacted, view your node on the Game Panel home page: https://winternode.com/help/getting-started/accessing-the-game-control-panel/#finding-your-server

Jul 2026

GS101.NYC Scheduled Power Maintenance
  • Completed
    July 29, 2026 at 8:00 AMUTC
    Completed
    July 29, 2026 at 8:00 AMUTC
    Maintenance has completed successfully
  • In progress
    July 29, 2026 at 4:00 AMUTC
    In progress
    July 29, 2026 at 4:00 AMUTC
    Maintenance is now in progress
  • Planned
    July 28, 2026 at 6:58 AMUTC
    Planned
    July 28, 2026 at 6:58 AMUTC

    Our datacenter provider in New York will be performing mandatory power load balancing during this window. The affected node will be powered down and moved to a separate PDU to redistribute load and prevent circuit overload.

    Game Servers on gs101.nyc.winternode.com will be offline during this work. The full window is reserved by the provider, so actual downtime is expected to be shorter. Services will come back online automatically once the node is powered back up.

    No action is needed on your part. If your server does not return within a reasonable time after the window closes, please open a ticket and we will investigate.

Miami DC Router Reboot - Software Upgrade
  • Completed
    July 21, 2026 at 7:00 AMUTC
    Completed
    July 21, 2026 at 7:00 AMUTC
    Maintenance has completed successfully
  • In progress
    July 21, 2026 at 4:00 AMUTC
    In progress
    July 21, 2026 at 4:00 AMUTC
    Maintenance is now in progress
  • Planned
    July 14, 2026 at 1:20 AMUTC
    Planned
    July 14, 2026 at 1:20 AMUTC

    Notice from our Service Provider

    The router software will be upgraded to fix a known firmware bug that can potentially cause unplanned downtime. During this time, there will be multiple reboot events, lasting up to an estimated 15 minutes each, causing network inaccessibility.

Server not visible in the Game Panel
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Monitoring
    UTC
    Monitoring

    The panel team has implemented a fix and are currently monitoring the result. If you are still experiencing any issues, please open a ticket.

  • Investigating
    UTC
    Investigating

    We are currently working with our panel team to get this resolved as soon as possible.

Client Area Maintenance
  • Completed
    July 02, 2026 at 7:05 PMUTC
    Completed
    July 02, 2026 at 7:05 PMUTC
    Maintenance has completed successfully.
  • In progress
    July 02, 2026 at 6:12 PMUTC
    In progress
    July 02, 2026 at 6:12 PMUTC
    Maintenance is now in progress
  • Planned
    July 02, 2026 at 6:10 PMUTC
    Planned
    July 02, 2026 at 6:10 PMUTC
    We are planning for a scheduled maintenance during that time.

Jun 2026

Degraded Network Performance
  • Resolved
    UTC
    Resolved

    We’ve adjusted routing to help reduce the impact of intermittent upstream network issues.

  • Investigating
    UTC
    Investigating

    Our automated monitoring has detected an issue affecting network at our Chicago data center. We are actively investigating the cause.

    More details will be shared as they become available.

Monitoring Network Performance - Chicago Data Center
  • Resolved
    UTC
    Resolved

    Our team is continuing to monitor the situation in our Chicago data center following Tuesday's DDoS activity. There are no significant changes to report at this time, and services are currently stable. We'll release an update if anything significant changes.

  • Update
    UTC
    Update

    Our team is continuing to monitor the situation in our Chicago data center following yesterday's DDoS activity. There are no significant changes to report at this time, and services are currently stable.

  • Update
    UTC
    Update

    Good morning from the United States. Our team is continuing to monitor the situation in our Chicago data center following yesterday's DDoS activity. There are no significant changes to report at this time, and services are currently stable. We will continue to watch closely, and you can expect another general update in approximately 6 hours, sooner if anything significant changes. Thank you for your continued patience.

  • Monitoring
    UTC
    Monitoring

    Mitigations are taking effect and we're seeing service stability return bit by bit. Things are trending in the right direction, but we're not giving the all-clear yet. Our team is still actively working on the issue and monitoring closely. We'll post another update as soon as possible. Thank you for your patience.

  • Identified
    UTC
    Identified

    We're aware of the ongoing connectivity issues on our Chicago network caused by a DDoS attack this afternoon. We know disruptions like this are difficult and we're sorry. Our team is actively bringing additional mitigation capacity online.

  • Update
    UTC
    Update

    We are actively working to mitigate the attack and bring the network back up.

  • Investigating
    UTC
    Investigating

    We have received more reports of network traffic over the issue and believe is an DDoS attack. We will continue working on resolving the issue.

    We apologize for any inconvenience this is causing.

  • Monitoring
    UTC
    Monitoring

    The servers at Chicago Data Centers should be accessible again. We will continue to monitor the situation for any updates.

  • Investigating
    UTC
    Investigating

    Our automated monitoring has detected an issue affecting game servers, VPS and dedicated servers at Chicago Data Center. We have ticketed our service provider for more information.

    More details will be shared as they become available.

Jun 2026 to Aug 2026

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