HostVenom & WinterNode - Notice history

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Notice history

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Oct 2022

Modpack Manager & Version Installer Unavailable
ResolvedDegraded performance2 hours 20 minutes
  • Resolved
    UTC
    Resolved

    No further issues have been reported. The Modpack Manager and parts of our Version Installer (Install Different Edition) in our Game Panel is now available again.

    Marking as Resolved.

  • Investigating
    UTC
    Investigating

    The Modpack Manager and parts of our Version Installer (Install Different Edition) in our Game Panel are currently unavailable. Our Panel Team has been notified and will be working on this soon. All other features of the panel are currently operational.

    If you're in a rush and want to get started on your next modpack adventure, you can still manually install mods and modpacks on your server using our Modpack Installation Guide: WinterNode Help Center - Modpack Installation and Common Issues

OCT8
Client Area Unavailable
ResolvedMaintenance1 hour 13 minutes
  • Resolved
    UTC
    Resolved

    Client Area for billing should be back now. Marking as resolved.

  • Identified
    UTC
    Identified

    The machine running our internal webserver for the Client Area is currently undergoing maintenance and will be unavailable for the next few hours. Our Main Website and Game Panel will remain online during this maintenance period.

Sep 2022

No notices reported this month

Aug 2022

Crash Logs Not Automatically Uploading To Log Server
ResolvedDegraded performance148 hours 35 minutes
  • Resolved
    UTC
    Resolved

    The Panel Team has successfully squashed this bug.

  • Identified
    UTC
    Identified

    Our Panel Team has picked up our report regarding automatic crash logs not being uploaded to logs.panel.gg and are actively investigating. A possible fix was applied, however, we are still facing issues.

  • Investigating
    UTC
    Investigating

    We are currently investigating this incident and reported the issue to our Panel Developers.

Connection Issues on MC.CHI30
ResolvedMajor outage
  • Resolved
    UTC
    Resolved

    No further issues have been reported. Marking as Resolved.

  • Monitoring
    UTC
    Monitoring

    We've applied a few fixes to MC.CHI30 and are monitoring any further connectivity issues. Please reach out to our Support Team on Discord if you're facing any issues.

  • Investigating
    UTC
    Investigating

    We have detected a problem related to connecting to servers on MC.CHI30 node and are actively investigating.

    More details to follow.

AUG4
Chicago Hardware Transfer
CompletedMaintenance7 hours 25 minutes
  • Completed
    August 05, 2022 at 12:21 AMUTC
    Completed
    August 05, 2022 at 12:21 AMUTC

    All moves have been completed and you should have the ability to start your server. We're continuing to monitor MC.CHI21.

    MC.CHI9 had to be quickly restarted to fix an IP binding issue.

    No further notifications will be sent out, however, we will keep this maintenance notice updated if other actions are taken.

    Thank you again for being part of the WinterNode Family!

  • Update
    August 04, 2022 at 11:59 PMUTC
    Update
    August 04, 2022 at 11:59 PMUTC

    The majority of the Chicago Nodes are now online. We're taking a closer look at CHI15 and CHI21.

    If your server is unable to start, please reach out to our Support Team on Discord. Thank you for your patience today. 😀

  • Update
    August 04, 2022 at 11:14 PMUTC
    Update
    August 04, 2022 at 11:14 PMUTC

    The following nodes are currently now online: MC.CHI3, MC.CHI4, MC.CHI5, MC.CHI7, MC.CHI13, MC.CHI23, MC.CHI29

  • Update
    August 04, 2022 at 10:30 PMUTC
    Update
    August 04, 2022 at 10:30 PMUTC

    The following nodes are currently now online: GS.CHI1,GS.CHI2, MC.CHI2, MC.CHI10, MC.CHI24, MC.CHI19, MC.CHI1, MC.CHI11, MC.CHI12, MC.CHI16

  • Update
    August 04, 2022 at 7:31 PMUTC
    Update
    August 04, 2022 at 7:31 PMUTC

    All affected Chicago Machine are currently being gracefully powered down. We will be updating our status page often as servers return online in groups.

  • In progress
    August 04, 2022 at 5:00 PMUTC
    In progress
    August 04, 2022 at 5:00 PMUTC

    Maintenance Window has now begun. We will update once we gracefully shutdown the machines.

  • Update
    August 04, 2022 at 4:56 PMUTC
    Update
    August 04, 2022 at 4:56 PMUTC

    Maintenance has been pushed up one hour to 12PM CST.

  • Update
    August 04, 2022 at 4:55 PMUTC
    Update
    August 04, 2022 at 4:55 PMUTC

    The following nodes will not be affected: CHI17, CHI22, CHI25, CHI26, CHI27, CHI28, CHI30.

  • Update
    August 04, 2022 at 4:55 PMUTC
    Update
    August 04, 2022 at 4:55 PMUTC

    On Thursday, August 4th, WinterNode will be completing a hardware transfer within our Chicago facility. Game server customers with servers located in Chicago will be affected by a downtime period while the hardware is moved and networking is updated.

    During the downtime period, your game server will be inaccessible by the general public. Please note that great care will be taken during the physical move to protect your server's data. NO IP changes will be required for your game server(s).

    As always, we are here to assist and answer any questions you may have. Game server customers will be contacted via announcements on Discord, social media, the client area, and on control panel announcements.

  • Update
    August 04, 2022 at 3:58 PMUTC
    Update
    August 04, 2022 at 3:58 PMUTC

    Client Area is now accessible again. Regularly scheduled hardware maintenance will begin tomorrow, Thursday, August 4th.

  • Planned
    August 04, 2022 at 3:57 PMUTC
    Planned
    August 04, 2022 at 3:57 PMUTC

    The machine running our internal webserver for our Client Area is currently under maintenance. We will update when this website is online again.

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