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No further issues have been reported.
Marking as Resolved.
An automated alert has been triggered by our monitoring system and our team has been notified. We are currently investigating this incident.
Our service provider has successfully replaced the RAM on this machine. Clients should now have access to manage their server.
A hardware issue has been identified with this node, and is currently being actioned by our provider.
Our Panel Team has pushed a fixed and less customers are reporting issues accessing the WinterNode Game Control Panel. We'll be monitoring the status of this fix, alongside checking incoming tickets to verify the service is fully restored.
Our Panel Team is continuing to work on a fix for this issue.
We are currently investigating an incident regarding inconsistent connectivity/error codes to our Game Control Panel.
If your server is currently online, it will remain online, but you will not have access to send console commands or change power states.
This maintenance has been re-scheduled to Friday, April 1st 2022 at 11pm CST by our Chicago Datacenter Tech Team.
We have scheduled network maintenance that applies to all customers in our Chicago location.
The Chicago Datacenter Team will be performing a replacement of one of our Core Network switches due to a hardware failure on that device.
No customer impact is expected as this is part of a redundant network configuration, however, clients may experience temporary disruption in connectivity during this maintenance window.
If you have any questions regarding this maintenance, please feel free to contact us through Discord or Client Area.
Our Panel Team has pushed out a fix to resolve this issue. Access to the Game Control Panel should be returning shortly.
Our Panel Team is revisiting this issue as our Game Control Panel is currently inaccessible again.
No further alerts have been triggered for this incident and our monitoring software is reporting the service online again. We'll be monitoring this event to ensure full network stability.
We are currently investigating an incident regarding the inaccessibility of our Game Control Panel.
Our Panel Team has successfully completed the migration to version 2.0. The panel will be online and accessible shortly. Bugs are being noted and reported to our Panel Team to resolve.
You may notice some subtle differences as these are getting patched. Please report any issues you experience to our Discord Server. Thanks for bearing with us.
The database backup has been completed and the panel will now be unavailable at this time.
There has been a delay by the Panel Team to take a snapshot of the database and to fix the build system they use to roll out updates.
Our Panel Team has scheduled a maintenance of 1-2 hours at 4 AM Central Time to roll out a major update to our Panel. Access to the Game Panel may be limited or inaccessible, servers actively running during this time will remain online.
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