HostVenom & WinterNode - Notice history

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Notice history

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Apr 2026

APR30
Critical Maintenance
CompletedMaintenance30 minutes
  • Completed
    April 30, 2026 at 4:00 PMUTC
    Completed
    April 30, 2026 at 4:00 PMUTC
    Maintenance has completed successfully
  • In progress
    April 30, 2026 at 3:30 PMUTC
    In progress
    April 30, 2026 at 3:30 PMUTC
    Maintenance is now in progress
  • Planned
    April 30, 2026 at 3:30 PMUTC
    Planned
    April 30, 2026 at 3:30 PMUTC

    We need to reboot all game servers, this should only take 5-10 minutes.

APR27
gs143.chi.winternode.com hardware replacement
CompletedMaintenance1 hour 38 minutes
  • Completed
    April 27, 2026 at 5:08 PMUTC
    Completed
    April 27, 2026 at 5:08 PMUTC
    Maintenance has completed successfully.
  • In progress
    April 27, 2026 at 3:30 PMUTC
    In progress
    April 27, 2026 at 3:30 PMUTC
    Maintenance is now in progress
  • Planned
    April 27, 2026 at 3:30 PMUTC
    Planned
    April 27, 2026 at 3:30 PMUTC

    emergency hardware replacement for gs143.chi.winternode.com

APR7
MC.CHI9, MC.CHI33, MC.CHI34, MC.CHI35 Maintenance
CompletedMaintenance5 hours
  • Completed
    April 07, 2026 at 8:00 PMUTC
    Completed
    April 07, 2026 at 8:00 PMUTC
    Maintenance has completed successfully
  • In progress
    April 07, 2026 at 3:00 PMUTC
    In progress
    April 07, 2026 at 3:00 PMUTC
    Maintenance is now in progress
  • Planned
    April 07, 2026 at 3:00 PMUTC
    Planned
    April 07, 2026 at 3:00 PMUTC

    We're performing scheduled OS maintenance and game servers on the affected nodes may be unavailable during this window. The hostname/node names will also change during this process but no IP changes will occur.

    Other gameserver nodes will not be affected. Please check your Game Panel home page to see if your gameserver is affected - https://winternode.com/help/getting-started/accessing-the-game-control-panel/#finding-your-server

    If you have any questions before or during this maintenance period, please reach out to our support team @ https://winternode.com/support/ .

Mar 2026

Degraded Service Performance in London Data Center
ResolvedMajor outage31 minutes
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Investigating
    UTC
    Investigating

    Our automated monitoring has detected an issue affecting MC.LON3, MC.LON4, MC.LON6, MC.LON7 at our London data center. We are actively investigating the cause.

    More details will be shared as they become available.

`gs101.lax` Unavailable [Machine]
ResolvedMajor outage1 hour 51 minutes
  • Resolved
    UTC
    Resolved

    This incident has been resolved.

  • Investigating
    UTC
    Investigating

    An automated alert has been triggered by our monitoring system and our team has been notified. We are currently investigating this incident.

Feb 2026

Service Connectivity Issues on Game Control Panel
ResolvedMajor outage22 minutes
  • Resolved
    UTC
    Resolved

    This incident has been resolved. The Game Control Panel should be back up.

    If you are still experiencing any issues, please open a ticket with us.

  • Investigating
    UTC
    Investigating

    We are investigating an issue with servers on some nodes being unreachable via the Game Control Panel.

    More details will be shared as they become available.

FEB24
GS003.FSN, MC.CHI25, MC.CHI27, MC.CHI28, MC.CHI29, MC.CHI30, MC.CHI31 Maintenance
CompletedMaintenance5 hours
  • Completed
    February 24, 2026 at 9:00 PMUTC
    Completed
    February 24, 2026 at 9:00 PMUTC
    Maintenance has completed successfully
  • In progress
    February 24, 2026 at 4:00 PMUTC
    In progress
    February 24, 2026 at 4:00 PMUTC
    Maintenance is now in progress
  • Planned
    February 24, 2026 at 4:00 PMUTC
    Planned
    February 24, 2026 at 4:00 PMUTC

    We're performing scheduled OS maintenance and game servers may be unavailable during this window. The hostname/node names will also change during this process but no IP changes will occur.

    Other gameserver nodes will not be affected. Please check your Game Panel home page to see if your gameserver is affected - https://winternode.com/help/getting-started/accessing-the-game-control-panel/#finding-your-server

    If you have any questions before or during this maintenance period, please reach out to our support team @ https://winternode.com/support/ .

Degraded Service Performance - Miami Data Center
ResolvedDegraded performance2 hours 22 minutes
  • Resolved
    UTC
    Resolved

    The network connectivity issue has been identified as a DDoS attack, which has now been successfully mitigated. Network performance and all related services have returned to normal operation.

    During the investigation, a cooling issue affecting gs103.mia.winternode.com was also identified. This matter is unrelated to the DDoS event. We will coordinate with the data center team to schedule a separate maintenance window to address the cooling concern.

    Customers are encouraged to subscribe to our status page and follow the gs103.mia component for updates regarding the upcoming maintenance schedule and completion details.

  • Update
    UTC
    Update

    We have received a response from our service provider. Based on their initial investigation, they believe the issue is related to cooling and have escalated the matter to the Data Center Team for further inspection and any necessary corrective action.

    We have requested additional details to better understand the situation. From our observations, the behavior appears to be network related, as none of the game servers were forcefully powered off as this incident is ongoing.

    We will continue to share more information as it comes available.

  • Investigating
    UTC
    Investigating

    Our automated monitoring has detected an issue affecting game servers at our Miami data center. We have ticketed our service provider for more information.

    More details will be shared as they become available.

FEB19
MC.CHI18, MC.CHI19, MC.CHI20, MC.CHI21, MC.CHI22, MC.CHI23, MC.CHI24 Maintenance
CompletedMaintenance2 hours 34 minutes
  • Completed
    February 19, 2026 at 6:34 PMUTC
    Completed
    February 19, 2026 at 6:34 PMUTC
    Maintenance has completed successfully.
  • In progress
    February 19, 2026 at 4:00 PMUTC
    In progress
    February 19, 2026 at 4:00 PMUTC
    Maintenance is now in progress
  • Planned
    February 19, 2026 at 4:00 PMUTC
    Planned
    February 19, 2026 at 4:00 PMUTC

    We're performing scheduled OS maintenance and game servers may be unavailable during this window. The hostname/node names will also change during this process but no IP changes will occur.

    Other gameserver nodes will not be affected. Please check your Game Panel home page to see if your gameserver is affected - https://winternode.com/help/getting-started/accessing-the-game-control-panel/#finding-your-server

    If you have any questions before or during this maintenance period, please reach out to our support team @ https://winternode.com/support/ .

FEB19
Emergency Maintenance Miami DC Router Reboot
CompletedMaintenance6 hours 55 minutes
  • Completed
    February 19, 2026 at 8:55 AMUTC
    Completed
    February 19, 2026 at 8:55 AMUTC

    The provider has marked the emergency maintenance has completed and all issues resolved. All customers may start up and continue to play on their game servers.

  • In progress
    February 19, 2026 at 8:02 AMUTC
    In progress
    February 19, 2026 at 8:02 AMUTC

    Update from the service provider:

    [Feb 19 01:46] We are still continuing to see issues with certain subnets not fully routing properly and are investigating further. All effort is being made to reduce downtime as much as possible. Maintenance extended until 05:00 Eastern time.

    The previous update on this maintenance being completed successfully was automatic sent. We apologies for the confusion.

  • Completed
    February 19, 2026 at 7:00 AMUTC
    Completed
    February 19, 2026 at 7:00 AMUTC
    Maintenance has completed successfully
  • In progress
    February 19, 2026 at 2:00 AMUTC
    In progress
    February 19, 2026 at 2:00 AMUTC
    Maintenance is now in progress
  • Planned
    February 19, 2026 at 2:00 AMUTC
    Planned
    February 19, 2026 at 2:00 AMUTC

    Notice from our Service Provider:

    The router in MI1 (Miami, Florida) will be power cycled to fully resolve firmware related issues identified in a prior network event. While the maintenance window is set for 5 hours, we only expect roughly 15 - 20 minutes of network unavailability during this time. Additional time is taken into account in case of unexpected issues.

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