HostVenom & WinterNode - Notice history

All systems operational

Notice history

Dec 2022

mc.lon2 is Unavailable
  • Resolved
    Resolved

    We're marking this incident as resolved as no further issues have been reported.

    We're still awaiting information on the specific crashes that occurred. We will update this incident if any further information has been received.

  • Monitoring
    Monitoring

    The issue appears to be addressed, but our team is continue to monitor the machine while we await for updates from OVH.

  • Investigating
    Investigating

    An automated alert has been triggered by our monitoring system and our team has been notified. We are currently investigating this incident.

Service Emails for Game Panel Delayed/Unavailable
  • Resolved
    Resolved

    The email provider has successfully resolved the incident on their status page after 19 hours and 41 seconds.

  • Monitoring
    Monitoring

    We're happy to announce that we observing service emails being delivered quickly to all destinations. We are awaiting final confirmation from the email provider before marking this incident as resolved.

    Feel free to reach out to our Support Team at anytime!
    Discord | Client Area

  • Update
    Update

    The following update has been provided by the email provider.
    > Our upstream third party vendor has identified the root cause of the issue causing email delays, and are working on full mitigation. We are continuing to send email and work through the queues as fast as possible. We will update more as we have more information.

    We have seen a few emails been successfully dispatched, however, not all emails have cleared the queue yet.

    Feel free to reach out to our Support Team if you're having trouble logging into your Game Panel account either due to requesting a Password Reset email, or have ordered a new service with us and do not have your login credentials.

    Discord | Client Area

  • Update
    Update

    We are still monitoring for emails that are being released from the delayed email queue.

  • Identified
    Identified

    We have identified an issue with an email provider responsible for sending out email such as New Account, Server Created, Password Reset, etc. on our Game Panel for the last 3 hours. All other functions remain online.

    Please reach out to our Support Team on Discord or through the Client Area if you've ordered a new service and are awaiting login information.

Nov 2022

No notices reported this month

Oct 2022

Modpack Manager & Version Installer Unavailable
  • Resolved
    Resolved

    No further issues have been reported. The Modpack Manager and parts of our Version Installer (Install Different Edition) in our Game Panel is now available again.

    Marking as Resolved.

  • Investigating
    Investigating

    The Modpack Manager and parts of our Version Installer (Install Different Edition) in our Game Panel are currently unavailable. Our Panel Team has been notified and will be working on this soon. All other features of the panel are currently operational.

    If you're in a rush and want to get started on your next modpack adventure, you can still manually install mods and modpacks on your server using our Modpack Installation Guide: WinterNode Help Center - Modpack Installation and Common Issues

Client Area Unavailable
  • Resolved
    Resolved

    Client Area for billing should be back now. Marking as resolved.

  • Identified
    Identified

    The machine running our internal webserver for the Client Area is currently undergoing maintenance and will be unavailable for the next few hours. Our Main Website and Game Panel will remain online during this maintenance period.

Oct 2022 to Dec 2022

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