HostVenom & WinterNode - Historial de avisos

Sistemas funcionando con normalidad

Historial de avisos

abr 2025

MC.GRA3 - Interrupción parcial
  • Resuelto
    Resuelto

    We have successfully completed the migration of customer data and databases from the GRA3 node to our new GRA4 node (although same provider to avoid IP changes).

    However, we want to be clear: this does not mean the GRA3 hardware issues have been resolved. In fact, during the migration process, GRA3 experienced three additional outages. For one of the "longer" incidents, our provider's interventions were limited to issuing a "hard reboot" - not the comprehensive hardware replacement we had requested. We share in your frustration and are deeply disappointed with our provider's handling of this situation.

    Key Details:

    • IP Address: We were able to migrate the IP block alongside your servers. As a result, your IP address and ports should remain unchanged.

    • Databases: If you are using our sql databases, please double-check your configurations as the machine IP has changed during the migration for GRA4. You will not be able to login/use the former database server on GRA3 as it has been turned off.

    Ongoing Monitoring:

    We will continue to closely monitor the environment for any further issues. Should any new concerns arise, we are prepared to escalate internally and externally as needed to ensure stability and performance.

    Compensation:

    We understand how disruptive this has been and sincerely apologize for the inconvenience. Impacted customers are encouraged to reach out to us to request an account credit for the downtime and related issues.

    Thank you for your patience and understanding as we worked to restore stability. We remain committed to providing better reliability moving forward.

  • Actualizar
    Actualizar

    Actualización breve: Estamos trabajando en la migración de clientes a otro nodo. En breve, desconectaremos los servidores que estén en línea.

    Se trata de un problema de hardware y nuestro proveedor no cumplió con sus declaraciones anteriores; sin embargo, estamos tomando todas las medidas a nuestro alcance para que nuestros clientes vuelvan a tener una máquina estable lo antes posible.

    Los clientes afectados deben comunicarse con nosotros en cualquier momento para solicitar un crédito en la cuenta por estos problemas.

  • Identificado
    Identificado

    We briefly experienced another unexpected outage at 7:51pm Pacific Time and our monitoring is now reporting an online status.

    An automatic intervention ticket has been opened and we have not received any updates from our previous tickets, we will keep everyone posted.

  • Supervisando
    Supervisando

    El nodo está nuevamente en línea.

    Estamos esperando información adicional de OVH. Parece que realizaron pruebas en lugar de reemplazar el hardware.

  • Identificado
    Identificado

    El reemplazo del servidor debería comenzar en breve.

  • Investigando
    Investigando

    Desde la migración de los clientes al nuevo hardware, MC.GRA3 ha experimentado dos reinicios. Nuestro proveedor de origen ha programado una intervención para investigar y, dada la cantidad de problemas que hemos tenido en un corto período, les hemos solicitado que reemplacen el servidor. Esto debería comenzar en breve y los mantendremos informados.

MC.LON2 & MC.GRA1 Node Replacement
  • Completado
    abril 24, 2025 a 00:22
    Completado
    abril 24, 2025 a 00:22

    Hoy pudimos completar con éxito las migraciones programadas y todos los clientes ahora están en los nuevos nodos GRA1 -> GRA3 | LON2 -> LON7.

    Algunos clientes de GRA3 han cambiado su IP, ya que se les asignó previamente en la IP de la máquina. Estos clientes ya han sido notificados mediante tickets y ahora pueden acceder a ellos con su nueva IP y puerto. Si utilizó los subdominios proporcionados por WinterNode o configuró sus propios dominios, deberá actualizar sus registros DNS como corresponda.

    El resto de clientes no se vieron afectados y pueden utilizar la misma IP que antes.

    Si tiene algún problema al iniciar su servidor, envíe un ticket en nuestro servidor de Discord .

  • Actualizar
    abril 23, 2025 a 21:45
    Actualizar
    abril 23, 2025 a 21:45

    Estamos esperando actualizaciones de DNS de GRA1 a GRA3 para restaurar la conectividad del Panel/Daemon. Se han transferido todos los archivos y bases de datos.

  • Actualizar
    abril 23, 2025 a 19:40
    Actualizar
    abril 23, 2025 a 19:40

    Se completó la actualización del nodo mc.lon2. Los servidores que antes estaban en este nodo ahora están en mc.lon7.

  • En progreso
    abril 23, 2025 a 17:00
    En progreso
    abril 23, 2025 a 17:00
    El mantenimiento está ahora en progreso
  • Programado
    abril 23, 2025 a 17:00
    Programado
    abril 23, 2025 a 17:00

    We will be performing a node replacement for MC.LON2 & MC.GRA1. This operation is part of our ongoing effort to optimize our services.

    Key Details of the Maintenance:

    1) Temporary Shutdown: All gameservers operating in MC.LON2 & MC.GRA1 will be temporarily powered off during the maintenance period. You will need to start your server once the maintenance has been completed.

    2) Game Panel Access: Access within the Game Panel for this node will be restricted while the maintenance is underway.

    3) IP Address Changes: The majority of IP addresses used will remain unchanged.

    4) Database Migration: Databases associated with these nodes will also be moved during this process.

    5) Data Integrity: We do not anticipate any data loss as a result of this maintenance.

    We understand the importance of uninterrupted service and are committed to keeping the downtime to a minimum. We appreciate your understanding and cooperation as we work to enhance our infrastructure and continue delivering exceptional service.

    Do you want to move sooner?

    If you would like to opt-in for an earlier migration, please open a ticket with the team in the WinterNode Discord (#support) channel and we can coordinate an earlier move of any service.

    Should you have any further questions or concerns, please do not hesitate to reach out to our Support Team.

MC.LON1 Node Replacement
  • Completado
    abril 16, 2025 a 22:49
    Completado
    abril 16, 2025 a 22:49

    We are happy to report that the MC.LON1 node replacement has been successfully completed and all customers are now on a new node named MC.LON6.

    If you are experiencing any issues starting your server, please submit a ticket in our Discord Server.

  • Actualizar
    abril 16, 2025 a 21:09
    Actualizar
    abril 16, 2025 a 21:09

    Client server files have been transferred and we are working on exporting and importing MySQL Databases. We are looking to be done within 1-2 hours.

  • En progreso
    abril 16, 2025 a 17:30
    En progreso
    abril 16, 2025 a 17:30
    El mantenimiento está ahora en progreso
  • Programado
    abril 16, 2025 a 17:30
    Programado
    abril 16, 2025 a 17:30

    We will be performing a node replacement for MC.LON1. This operation is part of our ongoing effort to optimize our services.

    Key Details of the Maintenance:

    1) Temporary Shutdown: All gameservers operating in MC.LON1 will be temporarily powered off during the maintenance period. You will need to start your server once the maintenance has been completed.

    2) Game Panel Access: Access within the Game Panel for this node will be restricted while the maintenance is underway.

    3) IP Address Changes: The majority of IP addresses used will remain unchanged.

    4) Database Migration: Databases associated with these nodes will also be moved during this process.

    5) Data Integrity: We do not anticipate any data loss as a result of this maintenance.

    We understand the importance of uninterrupted service and are committed to keeping the downtime to a minimum. We appreciate your understanding and cooperation as we work to enhance our infrastructure and continue delivering exceptional service.

    Do you want to move sooner?

    If you would like to opt-in for an earlier migration, please open a ticket with the team in the WinterNode Discord (#support) channel and we can coordinate an earlier move of any service.

    Should you have any further questions or concerns, please do not hesitate to reach out to our Support Team.

Undetermined problem - details to follow
  • Resuelto
    Resuelto

    Nuestros monitores de disponibilidad informan que nuestros servicios de Chicago están nuevamente en línea a las 12:01 p. m., hora del Pacífico. Publicaremos una solicitud de oferta tan pronto como la tengamos disponible.

  • Investigando
    Investigando

    Hemos detectado un problema relacionado con los servicios de WinterNode.com Chicago y estamos investigando activamente.

    Próximamente se ofrecerán más detalles.

Mantenimiento del proveedor upstream [Día 2 de 2]
  • Completado
    abril 07, 2025 a 08:00
    Completado
    abril 07, 2025 a 08:00
    El mantenimiento se ha completado con éxito
  • En progreso
    abril 07, 2025 a 04:00
    En progreso
    abril 07, 2025 a 04:00
    El mantenimiento está ahora en progreso
  • Programado
    abril 07, 2025 a 04:00
    Programado
    abril 07, 2025 a 04:00

    Nuestro proveedor ascendente ha programado una ventana de mantenimiento de red que se espera que tenga aproximadamente una o más pérdidas breves de conectividad durante 2 a 4 minutos durante una de dos ventanas de mantenimiento...

    • Sábado 5 de abril a las 11 p. m. CDT hasta domingo 6 de abril a las 3 a. m. CDT

    • Domingo 6 de abril a las 11 p.m. CDT hasta lunes 7 de abril a las 3 a.m. CDT.

    La redundancia de operadores e infraestructura y el redireccionamiento del tráfico reducirán los impactos.

    Pedimos disculpas por cualquier inconveniente y por no publicar este aviso de mantenimiento antes.

mar 2025

MC.SYD1 Node Replacement
  • Completado
    marzo 03, 2025 a 20:27
    Completado
    marzo 03, 2025 a 20:27

    We are happy to report that the MC.SYD1 node replacement has been successfully completed. Two customers have already been notified prior to this "completed" status being announced that their IP has changed as they were on the Machine IP. All other customers were not affected and are able to use the same IP as before.

    If you are experiencing any issues starting your server, please submit a ticket in our Discord Server.

  • En progreso
    marzo 03, 2025 a 18:00
    En progreso
    marzo 03, 2025 a 18:00
    El mantenimiento está ahora en progreso
  • Programado
    marzo 03, 2025 a 18:00
    Programado
    marzo 03, 2025 a 18:00

    We will be performing a node replacement for MC.SYD1. This operation is part of our ongoing effort to optimize our services.

    Key Details of the Maintenance:

    1) Temporary Shutdown: All gameservers operating in MC.SYD1 will be temporarily powered off during the maintenance period. You will need to start your server once the maintenance has been completed.

    2) Game Panel Access: Access within the Game Panel for this node will be restricted while the maintenance is underway.

    3) IP Address Changes:

    • The majority of IP addresses will remain unchanged.

    • For clients using machine IPs (the direct IP obtained when pinging the hostname of these nodes), please be aware that these IPs will be renumbered.

    • This change should affect only a limited number of clients. We will provide individual notices to those customers once the migration is complete.

    4) Database Migration: Databases associated with these nodes will also be moved during this process.

    5) Data Integrity: We do not anticipate any data loss as a result of this maintenance.

    We understand the importance of uninterrupted service and are committed to keeping the downtime to a minimum. We appreciate your understanding and cooperation as we work to enhance our infrastructure and continue delivering exceptional service.

    Do you want to move sooner?

    If you would like to opt-in for an earlier migration, please open a ticket with the team in the WinterNode Discord (#support) channel and we can coordinate an earlier move of any service.

    Should you have any further questions or concerns, please do not hesitate to reach out to our Support Team.

feb 2025

No se reportaron avisos este mes

feb 2025 a abr 2025

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