HostVenom & WinterNode - Notice history

Service provider claims they cannot find any issues with networking.

We're temporarily pulling MC.LON3 offline to capture some data and run some diagnostic tests to provide to our Service Provider. This shouldn't take longer than 30 minutes.

No further issues have been reported. Service Provider has provided the following Reason For Outage.

This operation was closed at 2021-12-26 11:45:45 GMT (UTC +00:00)

Here are the details of this operation:

HARD Reboot

Date 2021-12-26 10:26:15 GMT (UTC +00:00), HARD Reboot:

Here are the details of the operation performed:

No information on the screen ("black screen"). No response to keyboard.

Actions:

Restart the server hardware.

Marking as Resolved.

We've received a ticket from our Service Provider regarding this alert and their intervention on-going.

No further issues have been reported. Service Provider has provided the following Reason For Outage.

This operation was closed at 2021-12-24 08:00:46 GMT (UTC +00:00)

Here are the details of this operation:

IPMI fix

Date 2021-12-24 05:55:01 GMT (UTC +00:00), IPMI fix:

We have fixed the IPMI service and it is functioning properly. We were able to establish a connection and video and keyboard are OK.

Marking as Resolved.

Our Monitoring Software has marked the service as online again. We'll be monitoring for the next couple of hours to ensure all is stable.

We are continuing to await a response from our Service Provider regarding the status of the alert/intervention.

We've received a ticket from our Service Provider regarding this alert and their intervention on-going.

Our Panel Team has just resolved the issue!

Our Panel Developers are continuing to await the response of the Data Center to provide guidance or intervene.

Our Panel Developers have acknowledged this issue and are linking this issue with a Dedicated Server not responding. The developers have ticketed the appropriate Data Center Provider for further assistance.