Notice history

Operational

Resolved
October 22, 2021 at 5:46 PMUTC
Resolved
October 22, 2021 at 5:46 PMUTC
No further issues have been reported. Service Provider has provided the following Reason For Outage.

This operation was closed at 2021-10-22 16:53:30 BST (UTC +01:00)

Here are the details of this operation: BIOS check Date 2021-10-22 15:04:01 BST (UTC +01:00), BIOS check: Server crashed and booted to OS properly after soft reboot but it was running old BIOS version so I've flashed the newest provided.

Marking as Resolved.
Monitoring
October 22, 2021 at 2:53 PMUTC
Monitoring
October 22, 2021 at 2:53 PMUTC
Our Monitoring Software has marked the service as online again. We'll be monitoring for the next couple of hours to ensure all is stable.
Investigating
October 22, 2021 at 2:02 PMUTC
Investigating
October 22, 2021 at 2:02 PMUTC
Our Service Provider for MC.LON2 has taken our machine offline for Investigating an Alert on their end.

Resolved
October 16, 2021 at 3:12 PMUTC
Resolved
October 16, 2021 at 3:12 PMUTC
Our Panel Team has resolved this issue!
Identified
October 16, 2021 at 12:32 AMUTC
Identified
October 16, 2021 at 12:32 AMUTC
We've identified the issue associated with our automated DB Manager not being able to access our MySQL Server to provision databases. We're working with our Panel and Backend Team to resolve this issue.
Investigating
October 16, 2021 at 12:27 AMUTC
Investigating
October 16, 2021 at 12:27 AMUTC
We are currently investigating an incident regarding the inability for our Game Control Panel to provision MySQL Databases for clients.

Resolved
October 13, 2021 at 9:20 AMUTC
Resolved
October 13, 2021 at 9:20 AMUTC
Panel Team has now given an all-clear for Panel to be accessible again. Stability and Speed will increase as all webservers catch-up.
Monitoring
October 13, 2021 at 8:55 AMUTC
Monitoring
October 13, 2021 at 8:55 AMUTC
Panel Team has begun service restoration and syncing of geo-located nodes to restore quorum.
Update
October 13, 2021 at 8:45 AMUTC
Update
October 13, 2021 at 8:45 AMUTC
Service Providers were conducting Network Maintenance to increase DDoS processing capacity, however, have now reported a misconfiguration of a router.
Identified
October 13, 2021 at 8:27 AMUTC
Identified
October 13, 2021 at 8:27 AMUTC
Our Panel Team has acknowledged the issue and are awaiting service providers to resolve a networking issue on their end.
Investigating
October 13, 2021 at 8:22 AMUTC
Investigating
October 13, 2021 at 8:22 AMUTC
We are currently investigating an incident regarding the inaccessibility of our Game Control Panel.

Resolved
October 16, 2021 at 3:00 AMUTC
Resolved
October 16, 2021 at 3:00 AMUTC
Machine has been pulled from production pool. Marking Resolved as no customers are impacted at this time.

This component is now labeled inactive/permanent maintenance until further notice.
Update
October 16, 2021 at 1:30 AMUTC
Update
October 16, 2021 at 1:30 AMUTC
All clients have been successfully moved off the CHI18 machine.
Investigating
October 11, 2021 at 6:19 PMUTC
Investigating
October 11, 2021 at 6:19 PMUTC
We are currently investigating an issue regarding hardware performance on MC.CHI18. We're actively contacting Clients on this node to migrate them to unaffected nodes, to continue gameplay without experiencing instability due to our testing.

Server Migration should be completed by the end of the week and only takes 1 hour for each server transferred. Testing and Extended Maintenance will follow throughout the weekend.

Resolved
September 27, 2021 at 4:10 PMUTC
Resolved
September 27, 2021 at 4:10 PMUTC
Our Panel Team has just declared our Game Control Panel as accessible again. Our monitors are reporting online status as well.

You may experience intermittent issues as all geo-locations are re-syncing data.
Identified
September 27, 2021 at 2:10 PMUTC
Identified
September 27, 2021 at 2:10 PMUTC
Our Panel Team has identified the issue and is working to resolve.
Investigating
September 27, 2021 at 2:00 PMUTC
Investigating
September 27, 2021 at 2:00 PMUTC
We are currently investigating this incident. All gameservers that are online will remain online as usual. You won't have to the ability to modify the Power Status or execute Console Commands.

Resolved
September 23, 2021 at 4:07 AMUTC
Resolved
September 23, 2021 at 4:07 AMUTC
We're marking this issue as resolved, since we are no longer received reports of the inability to pay using Credit Cards. A new theme for the Client Area is on the way!
Identified
September 20, 2021 at 3:17 AMUTC
Identified
September 20, 2021 at 3:17 AMUTC
We've identified the issue related to this incident and have implemented a temporary fix. We're currently serving the default theme of our Client Area for the time being.
Investigating
September 20, 2021 at 3:00 AMUTC
Investigating
September 20, 2021 at 3:00 AMUTC
We've received an uptick in reports regarding being unable to pay using a Credit Card for some orders/transactions.

Resolved
August 17, 2021 at 5:25 PMUTC
Resolved
August 17, 2021 at 5:25 PMUTC
We just resolved the issue!
Monitoring
August 17, 2021 at 5:20 PMUTC
Monitoring
August 17, 2021 at 5:20 PMUTC
We implemented a fix and currently monitoring the result.
Investigating
August 17, 2021 at 5:15 PMUTC
Investigating
August 17, 2021 at 5:15 PMUTC
We are currently investigating this incident.

Resolved
August 10, 2021 at 12:36 AMUTC
Resolved
August 10, 2021 at 12:36 AMUTC
We're marking this issue as resolved, as we do not see any further issues at this time.
Identified
August 09, 2021 at 3:43 AMUTC
Identified
August 09, 2021 at 3:43 AMUTC
We've identified the events related to this incident and have begun the process of remediating the impact. We've notified our Panel Team to investigate further.

All offline servers are back online and are safe to continue operating.
Investigating
August 09, 2021 at 3:33 AMUTC
Investigating
August 09, 2021 at 3:33 AMUTC
We are currently investigating this incident.

Aug 2021 to Oct 2021

HostVenom & WinterNode - Notice history