HostVenom & WinterNode - Notice history

All systems operational

Notice history

Sep 2021

WinterNode Game Control Panel Unavailable
  • Resolved
    Resolved

    Our Panel Team has just declared our Game Control Panel as accessible again. Our monitors are reporting online status as well.

    You may experience intermittent issues as all geo-locations are re-syncing data.

  • Identified
    Identified

    Our Panel Team has identified the issue and is working to resolve.

  • Investigating
    Investigating

    We are currently investigating this incident. All gameservers that are online will remain online as usual. You won't have to the ability to modify the Power Status or execute Console Commands.

Client Area not Accepting Credit Cards/Missing Pay Buttons
  • Resolved
    Resolved

    We're marking this issue as resolved, since we are no longer received reports of the inability to pay using Credit Cards. A new theme for the Client Area is on the way!

  • Identified
    Identified

    We've identified the issue related to this incident and have implemented a temporary fix. We're currently serving the default theme of our Client Area for the time being.

  • Investigating
    Investigating

    We've received an uptick in reports regarding being unable to pay using a Credit Card for some orders/transactions.

Network Maintenance for Chicago Location
  • Completed
    September 13, 2021 at 3:00 PM
    Completed
    September 13, 2021 at 3:00 PM

    Maintenance has completed successfully.

  • In progress
    September 13, 2021 at 2:01 PM
    In progress
    September 13, 2021 at 2:01 PM

    Maintenance is now in progress.

  • Planned
    September 13, 2021 at 2:00 PM
    Planned
    September 13, 2021 at 2:00 PM

    We have scheduled network maintenance that applies to all customers in our Chicago location.

    Date: Monday, September 13, 2021 Start Time: 9:00 AM CDT (UTC -5) End Time: 10:00 AM CDT (UTC -5)

    Maintenance Scope: This maintenance is designed to allow us to make configuration changes within our network.

    Customer Impact: While no customer impact is expected, we are scheduling this window to in the event there is an intermittent disruption.

Aug 2021

Unable to Manage Servers on MC.CHI17
  • Resolved
    Resolved

    We just resolved the issue!

  • Monitoring
    Monitoring

    We implemented a fix and currently monitoring the result.

  • Investigating
    Investigating

    We are currently investigating this incident.

Servers unavailable/unexpected shutdown on MC.CHI18
  • Resolved
    Resolved

    We're marking this issue as resolved, as we do not see any further issues at this time.

  • Identified
    Identified

    We've identified the events related to this incident and have begun the process of remediating the impact. We've notified our Panel Team to investigate further.

    All offline servers are back online and are safe to continue operating.

  • Investigating
    Investigating

    We are currently investigating this incident.

Hardware Maintenance on MC.CHI19
  • Completed
    August 04, 2021 at 2:42 PM
    Completed
    August 04, 2021 at 2:42 PM

    Maintenance has completed successfully.

  • In progress
    August 04, 2021 at 2:21 PM
    In progress
    August 04, 2021 at 2:21 PM

    Maintenance is now in progress.

  • Planned
    August 04, 2021 at 2:20 PM
    Planned
    August 04, 2021 at 2:20 PM

    We will be conducting maintenance on mc.chi19.winternode.com, August 4th 2021. The node (and all gameservers on it) will be taken offline for approximately 30 minutes. Our expected start time is 9:20 AM CT / 10:20 AM ET.

    Customers with services that are not on mc.chi19.winternode.com will not be impacted.

    If you have any questions please reach out to us via #support in Discord or the Client Area.

Jul 2021

Servers unavailable/unexpected shutdown on MC.CHI18
  • Resolved
    Resolved

    We just resolved the issue!

  • Monitoring
    Monitoring

    We implemented a fix and currently monitoring the result.

  • Identified
    Identified

    We are continuing to work on a fix for this incident.

  • Investigating
    Investigating

    We are currently investigating this incident.

Hardware Maintenance on MC.CHI2
  • Completed
    July 16, 2021 at 7:07 PM
    Completed
    July 16, 2021 at 7:07 PM

    Maintenance has completed successfully!

  • In progress
    July 16, 2021 at 6:23 PM
    In progress
    July 16, 2021 at 6:23 PM

    Maintenance is now in progress. We're working to replace memory hardware on this node, due to customers reporting issues with unexpected container/server crashes.

  • Planned
    July 16, 2021 at 5:44 PM
    Planned
    July 16, 2021 at 5:44 PM

    We are actively working to coordinate Emergency Maintenance on mc.chi2.

Jul 2021 to Sep 2021

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