HostVenom & WinterNode - Notice history

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Notice history

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Apr 2026

APR30
Critical Maintenance
CompletedMaintenance30 minutes
  • Completed
    April 30, 2026 at 4:00 PMUTC
    Completed
    April 30, 2026 at 4:00 PMUTC
    Maintenance has completed successfully
  • In progress
    April 30, 2026 at 3:30 PMUTC
    In progress
    April 30, 2026 at 3:30 PMUTC
    Maintenance is now in progress
  • Planned
    April 30, 2026 at 3:30 PMUTC
    Planned
    April 30, 2026 at 3:30 PMUTC

    We need to reboot all game servers, this should only take 5-10 minutes.

APR27
gs143.chi.winternode.com hardware replacement
CompletedMaintenance1 hour 38 minutes
  • Completed
    April 27, 2026 at 5:08 PMUTC
    Completed
    April 27, 2026 at 5:08 PMUTC
    Maintenance has completed successfully.
  • In progress
    April 27, 2026 at 3:30 PMUTC
    In progress
    April 27, 2026 at 3:30 PMUTC
    Maintenance is now in progress
  • Planned
    April 27, 2026 at 3:30 PMUTC
    Planned
    April 27, 2026 at 3:30 PMUTC

    emergency hardware replacement for gs143.chi.winternode.com

Mar 2026

Degraded Service Performance in London Data Center
ResolvedMajor outage31 minutes
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Investigating
    UTC
    Investigating

    Our automated monitoring has detected an issue affecting MC.LON3, MC.LON4, MC.LON6, MC.LON7 at our London data center. We are actively investigating the cause.

    More details will be shared as they become available.

`gs101.lax` Unavailable [Machine]
ResolvedMajor outage1 hour 51 minutes
  • Resolved
    UTC
    Resolved

    This incident has been resolved.

  • Investigating
    UTC
    Investigating

    An automated alert has been triggered by our monitoring system and our team has been notified. We are currently investigating this incident.

Feb 2026

Service Connectivity Issues on Game Control Panel
ResolvedMajor outage22 minutes
  • Resolved
    UTC
    Resolved

    This incident has been resolved. The Game Control Panel should be back up.

    If you are still experiencing any issues, please open a ticket with us.

  • Investigating
    UTC
    Investigating

    We are investigating an issue with servers on some nodes being unreachable via the Game Control Panel.

    More details will be shared as they become available.

Degraded Service Performance - Miami Data Center
ResolvedDegraded performance2 hours 22 minutes
  • Resolved
    UTC
    Resolved

    The network connectivity issue has been identified as a DDoS attack, which has now been successfully mitigated. Network performance and all related services have returned to normal operation.

    During the investigation, a cooling issue affecting gs103.mia.winternode.com was also identified. This matter is unrelated to the DDoS event. We will coordinate with the data center team to schedule a separate maintenance window to address the cooling concern.

    Customers are encouraged to subscribe to our status page and follow the gs103.mia component for updates regarding the upcoming maintenance schedule and completion details.

  • Update
    UTC
    Update

    We have received a response from our service provider. Based on their initial investigation, they believe the issue is related to cooling and have escalated the matter to the Data Center Team for further inspection and any necessary corrective action.

    We have requested additional details to better understand the situation. From our observations, the behavior appears to be network related, as none of the game servers were forcefully powered off as this incident is ongoing.

    We will continue to share more information as it comes available.

  • Investigating
    UTC
    Investigating

    Our automated monitoring has detected an issue affecting game servers at our Miami data center. We have ticketed our service provider for more information.

    More details will be shared as they become available.

FEB19
Emergency Maintenance Miami DC Router Reboot
CompletedMaintenance6 hours 55 minutes
  • Completed
    February 19, 2026 at 8:55 AMUTC
    Completed
    February 19, 2026 at 8:55 AMUTC

    The provider has marked the emergency maintenance has completed and all issues resolved. All customers may start up and continue to play on their game servers.

  • In progress
    February 19, 2026 at 8:02 AMUTC
    In progress
    February 19, 2026 at 8:02 AMUTC

    Update from the service provider:

    [Feb 19 01:46] We are still continuing to see issues with certain subnets not fully routing properly and are investigating further. All effort is being made to reduce downtime as much as possible. Maintenance extended until 05:00 Eastern time.

    The previous update on this maintenance being completed successfully was automatic sent. We apologies for the confusion.

  • Completed
    February 19, 2026 at 7:00 AMUTC
    Completed
    February 19, 2026 at 7:00 AMUTC
    Maintenance has completed successfully
  • In progress
    February 19, 2026 at 2:00 AMUTC
    In progress
    February 19, 2026 at 2:00 AMUTC
    Maintenance is now in progress
  • Planned
    February 19, 2026 at 2:00 AMUTC
    Planned
    February 19, 2026 at 2:00 AMUTC

    Notice from our Service Provider:

    The router in MI1 (Miami, Florida) will be power cycled to fully resolve firmware related issues identified in a prior network event. While the maintenance window is set for 5 hours, we only expect roughly 15 - 20 minutes of network unavailability during this time. Additional time is taken into account in case of unexpected issues.

Los Angeles DC Connectivity Issues
ResolvedDegraded performance3 hours 53 minutes
  • Resolved
    UTC
    Resolved

    The router chassis has been rebooted and the emergency maintenance by our service provider has been marked as completed. Our automated monitoring has not been tripped since the reboot.

    All affected services are fully operational and stable.

    This incident is now considered closed. If you experience any further issues, please reach out to our support team at https://winternode.com/support .

  • Identified
    UTC
    Identified

    The issue has been identified as an issue with the routing engine at the Los Angeles data center. Our service provider has begun an emergency maintenance window between 16:30 to 21:30 Eastern to resolve this issue.

    Affected services may experience intermittent connectivity during this time.

    The router in LA1 will be power cycled to fully resolve firmware related issues identified in a prior network event. While the maintenance window is set for 5 hours, we only expect roughly 15 - 20 minutes of network unavailability during this time. Additional time is taken into account in case of unexpected issues.

    Further updates will follow.

  • Investigating
    UTC
    Investigating

    Our automated monitoring has detected an issue affecting gameservers at the Los Angeles data center. We are actively investigating the cause.

    More details will be shared as they become available.

Chicago DC - Network Issue
ResolvedDegraded performance1 hour 3 minutes
  • Resolved
    UTC
    Resolved

    An upstream routing misconfiguration was identified and has been resolved. All affected services are fully operational and stable.

    This incident is now considered resolved. If you experience any further issues, please contact our support team at https://winternode.com/support .

  • Monitoring
    UTC
    Monitoring

    Our uptime monitors are now reporting all affected services as online again. This appears to have only been a network outage and no machines were restarted.

    We will continue to monitor and work with the data center to determine the reason for this outage.

    If you are still experiencing issues, please reach out to our support team via https://winternode.com/support .

  • Investigating
    UTC
    Investigating

    Our automated monitoring has detected a problem related to WinterNode.com & HostVenom.com services at our Chicago Data Center and are actively investigating.

    More details to follow.

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