HostVenom & WinterNode - Notice history

Notice history

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Jul 2026

JUL29
GS101.NYC Scheduled Power Maintenance
CompletedMaintenance4 hours
  • Completed
    July 29, 2026 at 8:00 AMUTC
    Completed
    July 29, 2026 at 8:00 AMUTC
    Maintenance has completed successfully
  • In progress
    July 29, 2026 at 4:00 AMUTC
    In progress
    July 29, 2026 at 4:00 AMUTC
    Maintenance is now in progress
  • Planned
    July 28, 2026 at 6:58 AMUTC
    Planned
    July 28, 2026 at 6:58 AMUTC

    Our datacenter provider in New York will be performing mandatory power load balancing during this window. The affected node will be powered down and moved to a separate PDU to redistribute load and prevent circuit overload.

    Game Servers on gs101.nyc.winternode.com will be offline during this work. The full window is reserved by the provider, so actual downtime is expected to be shorter. Services will come back online automatically once the node is powered back up.

    No action is needed on your part. If your server does not return within a reasonable time after the window closes, please open a ticket and we will investigate.

Jun 2026

Monitoring Network Performance - Chicago Data Center
Resolved43 hours 22 minutes
  • Resolved
    UTC
    Resolved

    Our team is continuing to monitor the situation in our Chicago data center following Tuesday's DDoS activity. There are no significant changes to report at this time, and services are currently stable. We'll release an update if anything significant changes.

  • Update
    UTC
    Update

    Our team is continuing to monitor the situation in our Chicago data center following yesterday's DDoS activity. There are no significant changes to report at this time, and services are currently stable.

  • Update
    UTC
    Update

    Good morning from the United States. Our team is continuing to monitor the situation in our Chicago data center following yesterday's DDoS activity. There are no significant changes to report at this time, and services are currently stable. We will continue to watch closely, and you can expect another general update in approximately 6 hours, sooner if anything significant changes. Thank you for your continued patience.

  • Monitoring
    UTC
    Monitoring

    Mitigations are taking effect and we're seeing service stability return bit by bit. Things are trending in the right direction, but we're not giving the all-clear yet. Our team is still actively working on the issue and monitoring closely. We'll post another update as soon as possible. Thank you for your patience.

  • Identified
    UTC
    Identified

    We're aware of the ongoing connectivity issues on our Chicago network caused by a DDoS attack this afternoon. We know disruptions like this are difficult and we're sorry. Our team is actively bringing additional mitigation capacity online.

  • Update
    UTC
    Update

    We are actively working to mitigate the attack and bring the network back up.

  • Investigating
    UTC
    Investigating

    We have received more reports of network traffic over the issue and believe is an DDoS attack. We will continue working on resolving the issue.

    We apologize for any inconvenience this is causing.

  • Monitoring
    UTC
    Monitoring

    The servers at Chicago Data Centers should be accessible again. We will continue to monitor the situation for any updates.

  • Investigating
    UTC
    Investigating

    Our automated monitoring has detected an issue affecting game servers, VPS and dedicated servers at Chicago Data Center. We have ticketed our service provider for more information.

    More details will be shared as they become available.

May 2026

gs101.gra.winternode.com
ResolvedMajor outage4 hours 21 minutes
  • Resolved
    UTC
    Resolved

    Our monitoring has not detected any further faults on gs101.gra.winternode.com, so we're closing this incident for now. We'll re-open it if the issue recurs.

    Our provider has confirmed the server became unresponsive to ping while sitting at the login screen, with no firewall blocking traffic. They performed a soft reboot, after which the server returned to a healthy state with ping and services responding normally.

    It's worth noting that this is a brand new machine that passed both their testing and ours, so an unplanned outage like this is not something we take lightly. We're following up with our provider for a more thorough root cause, as "we rebooted it" isn't a satisfactory answer for a node this fresh.

    If you continue to experience issues with services on this node, please open a ticket and we'll investigate further.

  • Monitoring
    UTC
    Monitoring

    The node is back online, but we're waiting for additional context from our provider.

  • Identified
    UTC
    Identified
    We have been alerted that this machine has gone down and we're engaging our provider for a resolution.

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