HostVenom & WinterNode - Notice history

All systems operational

Notice history

Jun 2026

Monitoring Network Performance - Chicago Data Center
  • Resolved
    Resolved

    Our team is continuing to monitor the situation in our Chicago data center following Tuesday's DDoS activity. There are no significant changes to report at this time, and services are currently stable. We'll release an update if anything significant changes.

  • Update
    Update

    Our team is continuing to monitor the situation in our Chicago data center following yesterday's DDoS activity. There are no significant changes to report at this time, and services are currently stable.

  • Update
    Update

    Good morning from the United States. Our team is continuing to monitor the situation in our Chicago data center following yesterday's DDoS activity. There are no significant changes to report at this time, and services are currently stable. We will continue to watch closely, and you can expect another general update in approximately 6 hours, sooner if anything significant changes. Thank you for your continued patience.

  • Monitoring
    Monitoring

    Mitigations are taking effect and we're seeing service stability return bit by bit. Things are trending in the right direction, but we're not giving the all-clear yet. Our team is still actively working on the issue and monitoring closely. We'll post another update as soon as possible. Thank you for your patience.

  • Identified
    Identified

    We're aware of the ongoing connectivity issues on our Chicago network caused by a DDoS attack this afternoon. We know disruptions like this are difficult and we're sorry. Our team is actively bringing additional mitigation capacity online.

  • Update
    Update

    We are actively working to mitigate the attack and bring the network back up.

  • Investigating
    Investigating

    We have received more reports of network traffic over the issue and believe is an DDoS attack. We will continue working on resolving the issue.

    We apologize for any inconvenience this is causing.

  • Monitoring
    Monitoring

    The servers at Chicago Data Centers should be accessible again. We will continue to monitor the situation for any updates.

  • Investigating
    Investigating

    Our automated monitoring has detected an issue affecting game servers, VPS and dedicated servers at Chicago Data Center. We have ticketed our service provider for more information.

    More details will be shared as they become available.

May 2026

gs101.gra.winternode.com
  • Resolved
    Resolved

    Our monitoring has not detected any further faults on gs101.gra.winternode.com, so we're closing this incident for now. We'll re-open it if the issue recurs.

    Our provider has confirmed the server became unresponsive to ping while sitting at the login screen, with no firewall blocking traffic. They performed a soft reboot, after which the server returned to a healthy state with ping and services responding normally.

    It's worth noting that this is a brand new machine that passed both their testing and ours, so an unplanned outage like this is not something we take lightly. We're following up with our provider for a more thorough root cause, as "we rebooted it" isn't a satisfactory answer for a node this fresh.

    If you continue to experience issues with services on this node, please open a ticket and we'll investigate further.

  • Monitoring
    Monitoring

    The node is back online, but we're waiting for additional context from our provider.

  • Identified
    Identified
    We have been alerted that this machine has gone down and we're engaging our provider for a resolution.
MC.GRA4 Hardware Replacement
  • Completed
    May 19, 2026 at 7:00 PM
    Completed
    May 19, 2026 at 7:00 PM
    Maintenance has completed successfully
  • In progress
    May 19, 2026 at 3:00 PM
    In progress
    May 19, 2026 at 3:00 PM
    Maintenance is now in progress
  • Planned
    May 19, 2026 at 3:00 PM
    Planned
    May 19, 2026 at 3:00 PM

    We're performing hardware replacement on MC.GRA4 and game servers on the affected node will be temporarily unavailable during this window. The hostname/node names will also change during this process but no IP changes will occur.

    Other gameserver nodes will not be affected. Please check your Game Panel home page to see if your gameserver is affected - https://winternode.com/help/getting-started/accessing-the-game-control-panel/#finding-your-server

    If you have any questions before or during this maintenance period, please reach out to our support team @ https://winternode.com/support/ .

Apr 2026

MC.CHI9, MC.CHI33, MC.CHI34, MC.CHI35 Maintenance
  • Completed
    April 07, 2026 at 8:00 PM
    Completed
    April 07, 2026 at 8:00 PM
    Maintenance has completed successfully
  • In progress
    April 07, 2026 at 3:00 PM
    In progress
    April 07, 2026 at 3:00 PM
    Maintenance is now in progress
  • Planned
    April 07, 2026 at 3:00 PM
    Planned
    April 07, 2026 at 3:00 PM

    We're performing scheduled OS maintenance and game servers on the affected nodes may be unavailable during this window. The hostname/node names will also change during this process but no IP changes will occur.

    Other gameserver nodes will not be affected. Please check your Game Panel home page to see if your gameserver is affected - https://winternode.com/help/getting-started/accessing-the-game-control-panel/#finding-your-server

    If you have any questions before or during this maintenance period, please reach out to our support team @ https://winternode.com/support/ .

Apr 2026 to Jun 2026

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